Xanterra Travel Collection

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United States

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Concierge Full Time- The Grand Hotel Tusayan, AZ

Xanterra Travel Collection - Grand Canyon, Arizona

Posted: 10/12/2018


Provide guest service information beyond that provided by front desk, guest registration, checkout, collect payment and guest service as requested.

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Provide The Grand Hotel guest service information and provide guest service beyond that provided by the front desk.
  • Book dinner reservations, bus tours, mule rides and out of park tours for guests as requested, based on availability.
  • Provide information on National Park Service programs, trails, sites and other information.
  • Provide travel directions for in park locations, and directions for the greater Four Corners, Williams, Route 66 travel area.
  • Display courteous and tactful behavior when receiving requests, and when a request cannot be fulfilled.
  • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.
  • Register guests in a prompt, efficient and courteous manner.
  • Handle guest accounts properly including posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
  • Work with Bell staff to assist guests with requests as needed.
  • Adhere to all XanterraTusayan, LLC lost and found procedures.
  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
  • Ability to shift priorities and duties as directed by supervisor.
  • Other duties as assigned.
  • Ability to interact in a cordial, courteous, professional and tactful manner with a very broad cross-section of guests.
  • Knowledge of all The Grand Hotel property guest services, locations, hours of operation and the ability to convey information to the guests.
  • Knowledge of area attractions and directions.
  • Knowledge of National Park Service programs, sites and services.
  • Previous public contact work experience.
  • Previous experience as a hotel front desk or reservations agent is a plus.
  • Experience with computers and Windows type software.
  • Ability to properly handle cash and credit cards.
  • Good verbal communication skills.


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