Humana

About Humana

 

Job Category:

Integrated Care & Care Operations - Pharmacy

Country:

United States

Postal Code:

75014

Approximate Salary:

Not Specified

Position Type:

Full Time

Consultative Pharmacy Technician 2

Humana - Irving, Texas

Posted: 11/11/2018

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

  • The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research.
  • Triage calls that require consultation with a pharmacist.
  • Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.
  • Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
  • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
  • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

               

Required Qualifications

  • Requires High School Diploma or equivalent
  • Must have an active Texas Pharmacy Technician license
  • Certified Pharmacy Technician
  • Previous call center experience in a pharmacy setting
  • Excellent communication skills and telephonic skills
  • Experience using multiple computer applications simultaneously and strong data entry skills
  • A positive, proactive attitude with a passion for customer service

Preferred Qualifications

  • Mail Order experience
  • Ability to speak both English and Spanish fluently
  • Ability to solve problems and encourage others in collaborative problem solving
  • Self-directed, but also able to work well in a group
  • A positive, proactive attitude, energetic, highly motivated and a self-starter
  • Work ethic that is focused, accurate and highly productive

Scheduled Weekly Hours

40

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