Wells Fargo

Job Category:

Product Management, Payments, Virtual Solutions and Innovation


Charlotte, North Carolina


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

This job has expired and you can't apply for it anymore. Start a new search.

Consumer Credit Card Product and Strategy Leader

Wells Fargo - Charlotte, North Carolina

Posted: 09/22/2018

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The Cards & Retail Services team helps customers achieve their financial dreams by providing a variety of products across the credit spectrum. We deliver industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo. Our customers all have unique goals and dreams - whether preparing for a home improvement project, shopping for a new sofa or kitchen table or meeting healthcare and dental needs. Others just want a financial tool that allows them to make everyday purchases while earning rewards. Our team works together with groups across the company, including the bankers in our 6,200 banking stores, to provide financing in the form of general-purpose cards, co-branded cards and private-label and industry cards. Our team is 6,700 strong, working in communities across the nation, and focused on doing our very best to help our customers succeed financially.

This leader will have responsibility for leading the management and strategic direction of Wells Fargo’s Mass Affluent and above credit cards. This includes a range of product including but not limited to Cashback, Rewards and Wealth cards. He/She will be responsible for managing the P&L as well as providing strategic direction to accelerate balance growth and profitability. Work closely with the Head of the General Purpose Credit Card Product Management on the strategic plan to ensure balanced growth across the varied consumer segments.

The WF General Purpose credit card business has experienced transformative change over the past 6 years. As the business evolves, we desire to hire an experienced credit card executive who can lead the organization through the next wave of strategic changes across products, channels and segments.
Additionally, this leader will service as the point of contact for a number of critical strategic leadership initiatives. In addition, strategic leadership of critical cross business initiatives and partnership with the New Product Development and Operations Risk Control teams are key component of this role.

Specifically this leader will:

  • Serve as the credit card product champion for Mass Affluent and above portfolios, which includes strategy development and ownership of the P&L
  • Serve as the “thought leader” (both internally and externally) surrounding the trends, issues and opportunities associated with credit card products. It is expected this leading edge thinking will lead to new revenue generation opportunities both through new product development as well as increased profitability within existing products
  • Demonstrate ability to lead a multi-faceted growth strategy for a complex business. Build out strategies to diversity our product mix while focusing on long range strategic plan linked to financial metrics
  • Develop the long range growth strategy of product, channel, segment mix to ensure diversified revenue and profit mix for the business. Must have a keen understanding of the credit card P&L, to ensure the right balance of strategic business and customer insights
  • Drive strategies to ensure appropriate focus to support volume, return and market share targets while consistently improving profitability
  • Frame the overall Product Line Strategy across the credit card product line, working closely with the new product development teams
  • Create a structured approach to leading a diverse set of responsibilities based on changing business needs while maintaining focus/insights into customer needs
  • Ability to lead, prioritize, delegate authority to ensure effective utilization of staff as the business needs change. Focus on staff leadership and development
  • Partner with new product development team on strategic product development and ensure product design and features evolve to meet the customer and business need
  • Serve as focal point on pricing and distribution strategies for the said products. This includes, end-to-end technical/systems and customer requirements and performance measurement
  • Key leader with network partners (understanding of contracts and business impacts)
  • Partner closely with Complaints and FLOD on Operational Risk controls needed to de-risk the business and drive operational excellence
  • Manage, partner and collaborate across the enterprise to align and coordinate distribution strategy aligned to products, systems requirements, marketing and training, ongoing product management
  • Provide guidance as needed to our Credit, Sales, Underwriting, etc., teams to assist in evolving our customer centric approach evolve the product experience and maximize overall opportunity
  • Develop strong partnership with a wide-range of people inside and outside of WF including: Marketing, Customer Experience, Analytics, Operational and Credit Risk team, Finance, Corporate Credit, Legal/Compliance, Community Banking, Visa, American Express, FDR, etc.
  • Be a champion for diversity, developing new leaders and serving as true partner and collaborator across the entire WF Enterprise
  • Lead with an Operational Risk focus and be able to identify and provide solutions that mitigate Operational Risk to the portfolio and the bank
Required Qualifications

  • 8+ years of product development and product management experience
  • 8+ years of management experience
Other Desired Qualifications

Proven strategic leadership of a complex, evolving set of responsibilities. General management leadership and experience managing a credit card product line will be a key determining factor in selection.

Strategic leadership, credibility and strong inter-personal skills will weigh heavily in the selection process.

Specifically, we seek:

  • A seasoned executive with at least 10 plus years of increasing leadership and management responsibility in the Consumer Lending industry with national consumer credit card experience highly preferred.
  • Leader with demonstrated aptitude to quickly comprehend key financial leverage points to develop opportunities to expand product lines and increase market penetration.
  • Proven experience in establishing a large scale vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication and driving vision through to achievement of goals and objectives.
  • Demonstrated ability to manage effectively in a matrixed organization, develop partnerships with many business and functional areas, provide insight into the economic climate and related market developments and identify trends which may present opportunities or reflect gaps in the business.
  • Individual with demonstrated strategic agility with ability to lead a diverse set of initiatives focused on card growth.
  • Quantitative business leader with strong P&L acumen tied to building long term business strategy.
  • Experience leading multiple products with demonstrated strategic leadership.
  • Strong quantitative and strategic leadership skills.
  • Multiple years of demonstrated progressive leadership experience with a proven track record of senior level product management and development.
  • Relationship building at senior levels and ability to drive decision making through a consensus building approach.
  • Proven marketing, product development and strategic planning experience within a large organization is required.
  • Analytic capabilities utilized to identify root cause issues/improvement opportunities, and designing approaches/programs/ products to address customer issues.
  • Demonstrated customer centric orientation, both with external customers as well as internal company clients.
  • Demonstrated ability to discover and mitigate Operational Risk for the business with implementation of customer centric solutions
  • Relationship building at senior levels and ability to drive decision making through a consensus building approach.
  • Demonstrated ability to effectively drive and lead organizational change as well as led a complex business with changing needs while focusing on decreasing operational risk.
  • Excellent problem solving and analytical skills.
  • Excellent verbal and written communication and presentation skills.
  • Superior facilitation and presentation skills with the ability to anticipate business challenges and proactively develop and action plan.
  • Bachelor’s degree, MBA preferred

Personal Attributes:

Beyond experience, the successful candidate will possess the right balance of strategic leadership, vision, partnering and collaboration skills along with an engaging, motivational style and attitude to ensure his or her success in this role. This individual must be an exceptional strategic leader and will be recognized for accomplishments related to relationship management, people leadership, strategic and innovative thought leadership and collaboration across the company.

  • Strategic Leadership – Creating and achieving a desired future state vision through influence on individual and group goals, reinforcements and systems
  • Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives
  • A true team player and collaborator, translating prior knowledge and experience into strong and productive relationships internally and externally
  • Organizational Awareness – Having and using knowledge of systems, situations, pressures, and culture within the company to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the company as well as the impact on investors, customers, and clients
  • A respected business partner who adds value to the broader team
  • A strong and effective manager and leader, capable of attracting, mentoring, retaining and promoting talented and productive staff
  • An impeccable reputation for integrity, accuracy, consistency, big picture orientation and business acumen
  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
  • Able to effectively and constructively lead change in an organization
Job Expectations

  • Ability to travel up to 25% of the time

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Apply Now
This job has expired and you can't apply for it anymore