Humana

About Humana

 

Job Category:

Consumer Service Operations - Consumer Experience

Country:

United States

Postal Code:

85280

Approximate Salary:

Not Specified

Position Type:

Full Time

Consumer Experience Representative 1

Humana - Tempe, Arizona

Posted: 12/17/2018

Description

The Consumer Experience Representative 1 ensures optimized interaction between a company and members. The Consumer Experience Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Consumer Experience Representative 1 may leverage voice of the customer, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. The Consumer Experience Representative 1 represents the company by addressing inbound and outbound calls, while navigating multiple computer applications.The Consumer Experience Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

               

Required Qualifications

- High School Diploma or equivalent

- Basic Computer Knowledge

Preferred Qualifications

- Call Center Experience

Additional Information

Opportunity can become work at home in the Tempe, AZ area, based on performance and management discretion.

Scheduled Weekly Hours

40

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