Historic Tours of America Inc

About Historic Tours of America Inc


Historic Tours of America®



TOURS - ATTRACTIONS - RETAIL Historic Tours of America® is an entertainment company that provides historically oriented vacation experiences for our guests through the operation of trolleys, street trains, high speed ferry, themed retail stores, festival marketplaces and other historic tourist attractions.


Job Category:



United States

Approximate Salary:

Not Specified

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Contact Center Sales Representative

Historic Tours of America Inc - St. Augustine, Florida

Posted: 07/28/2018

Title Contact Center Sales Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description

Job Summary

The Sales Representative's responsibilities include but are not limited to:

  • Your primary tasks are to sell our products in order to meet your sales goals, to take reservations, and to communicate information accurately, recognizing opportunites to up-sell additional products and services.

  • Through fast paced high energy sales, Sales Reps are required to make sure the guests know how wonderful and informative our tours and attractions are.

  • Answer inbound calls promptly in a professional manner.

  • Enter customer information and process reservations efficiently.

  • Follow up on missed calls when necessary.

  Position Requirements

Required Knowledge, Skills, and Abilities

  • Ability to learn and memorize details of the products being sold by the National Phone Sales Location.
  • Have demonstrable sales skills.
  • A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the guests. Voice modulations.
  • Ability to read, write and speak clear English in order to communicate with co-workers and the general public.
  • Ability to comprehend, capture as well as interpret basic customer information, asking questions as appropriate and not interrupting at inappropriate times.
  • Ability to accurately type 40 to 45 words per minute.
  • Ability to demonstrate basic computer skills.
  • Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
  • Ability to read, write and speak clear English in order to communicate with co-workers and the general public.
  • Ability to work flexible shifts, including days, nights, weekends, and holidays.


  • High school graduate or equivalent preferred.
  • 6 months or more experience in a call center environment or sales experience is preferred.

CASTmember Benefits

  • Competitive wage with base pay plus commission.
  • All FT Employees are eligible for: Two weeks paid Vacation the first year, Well-Pay, Medical, Dental, Vision, Life, Short and Long Term Disability
  • All FT & PT employees are eligible for: 401K and Sick Time
  • Flexible schedules including a combination of weekdays and weekends
  • Fun, upbeat work environment
  • Discounts in retail stores and free tickets to our company attractions

Successful candidate must pass a drug test and a background search



This position is currently accepting applications.

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