G4S

About G4S

 

Job Category:

Other

Country:

United States

Postal Code:

23294

Approximate Salary:

Not Specified

Position Type:

Full Time

Control Room Operator

G4S - Richmond, Virginia

Posted: 11/29/2018

Specific Duties and Essential Functions

  • Operating radio; use multi-channel communications
  • Call logging; data entry into SMS Access database
  • Operations support; routing of call information to the appropriate units for handling
  • Comply with and facilitate the conduct of the daily routine in the local Control Room
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Understand and comply with Standard Operating Procedures (SOPs) for the local control room to facilitate efficient and effective performance
  • Utilize a variety of computer programs and badge making equipment
  • Follow written procedures when handling specific types of alarms or incidents
  • Investigate and prepare reports on incidents and suspicious activities; maintain written logs as required by the post

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Work experience must include of the following:
    • Demonstrated analytic and critical thinking skills
    • Ability to prioritize workload based on urgency
    • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software and networks)
    • Ability to communicate effectively with IT and Security Systems professionals

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must have demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Must have flexibility in work schedules and availability for all shifts is essential
  • Must be able to adapt to a dynamic environment and working under extreme pressure
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; minimal to no exposure to extreme temperatures is expected

Major activity:        Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.

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