Giant Eagle Supermarkets

About Giant Eagle Supermarkets


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Coordinator, Intake

Giant Eagle Supermarkets - Rocky River, Ohio

Posted: 11/13/2018

About Us

Giant Eagle Pharmacy - A Quarter Century Filling Real Needs. Giant Eagle's first pharmacy opened March 17, 1980 in Penn Hills, PA. Throughout the 1980's, our pharmacy growth was fueled by extending the marketing philosophy of absolute minimum pricing to prescriptions. Today, Giant Eagle serves thousands of customers every day with over 200 pharmacies. Giant Eagle pharmacy meets a variety of customer needs, from filling prescriptions and administering flu shots to conducting free health screenings and providing patient education.

Position Summary

Assist the specialty pharmacy's operations by performing primary phone intake duties, set up patient profiles for new referrals, and distribute faxes to the appropriate team members. By answering the majority of incoming calls, the intake coordinator is the initial point of contact for many callers and the level of professionalism and courteousness they display sets the tone for the patient or provider experience. Accurate attention to detail is called for when processing faxes and creating new patient profiles.

Job Responsibilities

  • Answer all incoming calls in a professional and friendly manner, direct the incoming call to the appropriate team member by researching patient notes. Take detailed messages as needed and relay the messages to the appropriate person.
  • Process, save, and distribute incoming faxes from the fax server with attention to detail, ensuring faxes are saved to the correct profile and titled appropriately.
  • Accurately create new patient profiles in the pharmacy system and physical patient charts as necessary and distribute to the appropriate team members or teams.
  • Perform patient touch-base calls as required by insurance contracts and record interaction summaries in the speicalty pharmacy clinical platform.
  • Work on miscellaneous assigned projects as needed such as document scanning, entry of information into Microsoft Excel, or oganizational tasks.
  • Obtain and maintain Ohio Board of Pharmacy Technician Registration in order to make changes/initiate prescription records of new patients.
  • Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied
  • Assist in the execution of all Specialty initiatives and programs
  • Maintain a neat and clean work environment to ensure Company and government requirements are met
  • Assist team members with tasks to ensure department runs efficiently
  • Adhere to all company, state and federal policies, laws and regulations

Education and Training Required

  • High school diploma or equivalent

Experience Required

  • 1 to 3 years

Age Requirement

  • At least 18 years of age


** Warehouse Shifts **

Competencies Required

  • Adaptability
  • Customer Focused
  • Gets Things Done
  • Interpersonal Skills
  • Problem Solving
  • Respect for Self and Others

Work Environment

  • Normal office environment

Physical requirements

  • Carrying Up to 10 pounds
  • Lifting Up to 10 pounds

Equipment Used

  • Calculator
  • Computer
  • Copier
  • Fax Machine
  • Printer
  • Telephone

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