Andy Frain Services

About Andy Frain Services

Delivering world class service begins with customer satisfaction. Our first priority is your customer’s and/or employee’s safety, security, and their positive interaction with our agents. Professionalism means extraordinary execution of service delivery. Alert, capable, energetic, and pleasant Andy Frain staff fully understand they not only represent Andy Frain Services, but our customers as well.


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Courtesy Patrol Officer - AT&T Stadium

Andy Frain Services - Arlington, Texas

Posted: 11/12/2018

Job Description:

The Courtesy Patrol consists of security officers on golf carts patrolling AT&T Stadium parking lots to ensure the safety and security of people and property in the parking lots and tailgate activity areas. The personnel are ambassadors for AT&T Stadium and promote responsible fan behavior, provide information and assistance to guests, and enforce stadium policies. 

Basic Functions: 
  • Control of entrances and movement of pedestrian and vehicle traffic.
  • Patrol of buildings and perimeters.
  • Escort of material and personnel.
  • Inspection of security and fire exposures.
  • Special assignments.
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
  • Be on time and report to post in full uniform.
  • Monitoring of traffic and parking lots prior to lot openings. Guests can begin to set up their tailgate area prior to lots opening, but they need to be contained to the permitted tailgate footprint.
  • Assist parking staff with the safe loading/parking operations of the parking lots. 
  • Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
  • Actively promote responsible fan behavior by interacting with guests and encouraging compliance with stadium policies. Enforce stadium policies (including tailgating policies).
  • Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
  • Respond to calls for assistance. Complete incident reports as required.
  • Actively monitor guest behavior and report instances of suspected underage drinking and binge drinking. 
  • Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.  
  • Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
  • General safety and security for stadium personnel, guests and stadium property.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
  • High School Diploma and/or equivalent (GED).
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Minimum 3 – 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
  • State Guard license is required.
  • Pass a regulated drug test (where required).
  • A security officer is to be honest, alert and well disciplined as the custodians of employee and customer property and safety.
  • Constant and dedicated vigilance.
  • Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
  • Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
  • Ability to facilitate progressive change, work as part of a team and follow directions.
  • Work with a sense of urgency.
  • Strong oral and written communications skills.




  • Texas Department of Public Safety Non Commissioned Security Officer
  • Golf Cart Operation Safety Training
  • Techniques for Effective Alcohol Management (TEAM) Training 
  • Courtesy Patrol Orientation & Training 
  • First Impressions Training (provided by Andy Frain Services) 




Physical Requirements:

In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements. 
  • Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. 
  • Pushing/pulling/carrying lifting may include up to 50 lbs, stair climbing. 
  • Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
  • Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as a security officer.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

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