About Humana


Job Category:

Consumer Service Operations - Billing & Enrollment


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Credit Collection Representative 2

Humana - Glendale, Arizona

Posted: 09/1/2018


The Credit & Collection Representative 2 investigates and analyzes credit applications and follows up on outstanding debts so that the organization is not exposed to unacceptable credit risk. The Credit & Collection Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


The Credit & Collection Representative 2 obtains information and credit references for people or institutions applying for credit and prepare credit reports so that applications can be accurately assessed. Authorizes credit applications within established company guidelines and up to a pre-specified dollar amount. Identifies and collects overdue accounts to minimize outstanding debts. Performs research and resolution for members regarding their financial account via the phone. Retains membership and assists members in making payments for past due balances. Sets up Credit Card Accounts for recurring payment. Corrects any administrative and/or service problems relating to members plan. Performs a reminder of payment call for recovery of past due premiums via phone. Communicates any trends and/or problems. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.


Required Qualifications

Typically requires High School Diploma or equivalent and less than 3 years of technical experience

Preferred Qualifications

Additional Information

Scheduled Weekly Hours


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