Wells Fargo

Location:

Hoffman Estates, Illinois

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

Customer Care Representative

Wells Fargo - Hoffman Estates, Illinois

Posted: 12/7/2018

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Wells Fargo Commercial Capital (WFCC) combines Wholesale’s secured lending businesses including Commercial Distribution Finance (CDF), Corporate Trust Services (CTS), Wells Fargo Capital Finance (WFCF) and Wells Fargo Equipment Finance (WFEF). This consolidated group of businesses helps customers leverage their company’s assets into flexible financing solutions. WFCC is a leading contributor to Wholesales revenue, assets, and net income.

Wells Fargo Commercial Distribution Finance (CDF) (part of Wells Fargo’s Commercial Capital business) provides inventory financing solutions, service and intelligence through in-depth industry expertise and a commitment to customers. As a leading provider in specialized financing and servicing solutions, CDF delivers when it comes to helping facilitate the manufacturing, distribution and sale of products across a variety of industries from Powersports, Marine and Recreational Vehicles, to Outdoor Lawn & Garden, Agriculture, Technology, and Electronics & Appliances.

Job Responsibilities:

  • Navigate multiple personal computer, business, email and web applications easily and proficiently while engaged in inbound telephone calls.
  • Calls require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
  • Function comfortably in a fast paced performance based call center environment where calls are monitored, recorded and assessed for quality of performance

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following, and adhering to and if applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 3+ years of operations experience
Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to independently provide summary and recommendations on operational data
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Other Desired Qualifications
  • Strong experience supporting customers over the phone
  • Experience working in a performance-based environment
  • Strong Microsoft Excel and PowerPoint skills
  • Ability to influence outcomes
  • Must be able to build positive, productive relationships with customers and team members
  • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively
  • Strong organization, time management, and multitasking skills
  • Self-starter with ability to work independently
  • Bachelor’s Degree
  • Experience working in a call center environment
Street Address

IL-Hoffman Estates: 5595 Trillum Blvd - Hoffman Estates, IL

Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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