Humana

About Humana

 

Job Category:

Consumer Service Operations - Consumer Contacts

Country:

United States

Postal Code:

45246

Approximate Salary:

Not Specified

Position Type:

Full Time

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Customer Care Specialist

Humana - Springdale, Ohio

Posted: 10/1/2018

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

               

Required Qualifications

•    High School Diploma or GED
•    3+ years of customer service experience
•    Must be available to work an 8 hour shift Monday-Friday anytime between the hours of 7:00 A.M. – 7:00 P.M. (Central Time) with the flexibility to work weekends based on business need
•    Must have availability to work overtime as needed and during peak season, October through February (Can include Saturday or Sunday)
•    Excellent oral and written communication skills 
•    Ability to multitask within several computer systems while on the phone
•    Capacity to maintain confidentiality 
•    Aptitude for quickly learning and navigating new technology systems and applications 
•    Excellent oral and written communication skills
•    Must have basic computer skills/typing ability
•    Ability to work in a fast paced environment and to handle a constant volume of phone inquiries

Preferred Qualifications

•    Inbound call center customer service experience
•    Prior experience in the Medicare or health insurance field
•    Demonstrated and proven analytical, organizational, team building and listening skills
•    Ability to take initiative, adapt to changes and display team spirit
 

Scheduled Weekly Hours

40

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