About Safelite


Job Category:

Customer Service


Chandler, Arizona


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time



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Customer Experience Ambassador

Safelite - Chandler, Arizona

Posted: 09/1/2018

Safelite® Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.

Right now, we're looking for Customer Experience Ambassador to join our growing call center team and answer incoming customer phone calls and processes claims for World Class auto glass service.

What you can expect:

  • Fixed, flexible schedules
  • Full Time and Part Time opportunities may be available
  • 401(k) matching
  • Competitive pay
  • Career development & growth

About the role:

  • Professionally answers incoming phone calls from policy holders, insurance agents, and/or auto glass shops
  • Accurately enters auto glass loss information into the production database
  • Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customer
  • Using the production/shop locator system, locates an auto glass vendor that can service the customer's vehicle quickly and conveniently
  • Using knowledge of auto glass parts qualifies the damage for a windshield repair or selects the appropriate glass part for replacement
  • Uses the appointment scheduling system in production to schedule appointments for service at Safelite store locations, or contacts non-Safelite vendors to arrange an appointment for the customer
  • Uses knowledge of other accounts to assist in answering phone calls if calls are holding
  • Assists in the training and orientation of new associates upon request

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