About IKEA Group US

We're a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realize this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, empathizing, open and honest culture.

Working with us is like working with your friends. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we're always looking for people who share our positive attitude and values.

Discover opportunities at IKEA and come grow with us!

Job Category:

Customer Service


United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Customer Resolutions Specialist

IKEA Group US - Baltimore ( White Marsh ), United States

Posted: 09/14/2018

YOUR ASSIGNMENT Your tasks will include:

  • Assists in developing solutions and providing feedback on all matters of installation by partnering with various teams
  • Supports the Active Selling team to support and efficient and easy buying process of complex IKEA systems or products
  • Identifies and reports quality issues based on data gathered in returns
  • Manages customer service queue by providing after-sales support for customers
  • Investigates problems, develops solutions, prepares reports, and provides feedback to resolve customer complaints
  • Uses knowledge of both the product and IKEA to offer solutions so that customers leave the store with a positive experience
YOUR PROFILE Your knowledge, skills and experience include:
  • 1 year sales or customer service experience
  • Kitchen and appliance experience preferred
  • High School Diploma or equivalent
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Apply Now
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