Legend Senior Living

About Legend Senior Living



United States

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Customer Service Associate

Legend Senior Living - Grapevine, Texas

Posted: 10/12/2018

Legend Senior Living is looking for an organized, detail-oriented and self-motivated individual to join the team as a Customer Service Associate. This role would provide a wide variety of administrative support to enrich the lives of our residents and our associates.We are seeking associates who have a sincere passion for seniors and are dedicated to carry out our Mission, Philosophy of Care and Core Values.

Successful CSAs possess the ability to multi-task while maintaining accuracy.

Responsibilities would include:

  • Greeting/assisting visitors at the front desk and routing incoming phone calls

  • Various recruiting responsibilities, such as: Forwarding applications, scheduling interviews, running background checks and drug screens, entering new associates and their paperwork into an online HR management system, maintaining employee files

  • Various accounts payable & accounts receivable responsibilities, such as: Entering transactions into an expense tracking report, submitting invoices/checks, collecting/depositing rent payments

  • Assisting department heads with training by: Printing training forms, submitting and documenting completed trainings, running reports of overdue trainings

  • Assist the Resident Director in submitting various employee-related forms, such as: Employee of the month, meeting minutes, associate injuries, garnishments, employment verifications, etc.

  • Managing an online timekeeping system by: Enter new associates, correcting punches, documenting absences

  • Other administrative support as assigned by the Residence Director

The Customer Service Associate we select must have demonstrated knowledge of Microsoft Office and Outlook software. We are looking for a committed individual with previous experience in a senior living setting.  A minimum 1 year of computer experience, a high school diploma or GED and the ability to read, speak, and write English clearly are required.


  • Standard insurance: Health, dental, vision

  • 401(k) program—Includes employer matching

  • Voluntary insurance—Supplemental life, short-term disability, critical illness, accident

  • Free benefits—Term life insurance, Identity theft and fraud resolution, Employee Assistance Program (Free telephone and online assistance for various categories), Health Advocate (Customer service line providing benefit recommendations)

  • Paid time off—Accrues every pay period and may be used starting at 90 days of employment

  • Performance appraisals—Reviews and potential raises based on tenure and performance

  • Holiday pay—For associates working New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas

  • Continuing education—Provides continuing education courses for associates with a license or certificate that require ongoing learning, and upon completion, provide certificates and a transcript

  • Legend of Honor—Employee of the Month program that includes a monthly bonus, with the potential of additional bonuses

  • Move-in bonuses—$50 or $100 for assisting with resident move-ins

  • Scholarship program—Monetary reimbursement for associates attending college or certification programs

  • Life events—Sends gifts to associates who are experiencing an exciting or difficult time

  • PTO share—Allows full time associates to donate some of their accrued PTO hours for the benefit of other associates who are experiencing a medical emergency

  • Care program—Provides financial assistance to qualified associates during times of crisis


To learn more about this outstanding opportunity, apply today!


Legend Senior Living is a drug free workplace and we do require pre-employment drug screening for any and all individuals, as well as random drug screening for current associates.

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