About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services



Approximate Salary:

Not Specified

Position Type:

Full Time

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Customer Service / Claims Supervisor - San Antonio, TX

UHG - San Antonio, Texas

Posted: 11/19/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer - oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

Primary Responsibilities:

  • Supervises, analyzes, authorizes and directs the work activities for assigned employees
  • Analyzes team performance results by reviewing productivity and quality of work performed by assigned unit
  • Supervises and plans monthly team meetings
  • Meets with individual staff members regularly to assess and align performance goals to ensure staff members are on schedule in attaining their goals
  • Completes performance reviews yearly for staff
  • Maintains staff job results by coaching, counseling, and disciplining employees, planning, monitoring and documenting job performance
  • Develops staff by providing information, educational opportunities and experiential growth opportunities
  • Responds to staff by assisting with questions, provides a course of action
  • Analyzes and resolves inquiries from members and providers
  • Supervises and directs work activities for assigned employees
  • Maintains an acceptable level of customer service, productivity and quality of work performed for the assigned unit
  • Participates in developing, refining and implementing unit policies and procedures
  • Maintains staff by orienting and training employees
  • Provides data in preparation for unit budget; shares accountability for performance against operating budget
  • Contributes to team effort by accomplishing related results as needed
  • Identifies methods of increasing auto adjudication
  • Identifies and develops the skill sets of individual staff members for further advancement

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of medical claims processing experience
  • 2+ years of external / internal customer service experience within the healthcare industry
  • 1+ years of Supervisory or Team Lead experience
Preferred Qualifications:
  • Experience as a Supervisor in the healthcare industry
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Supervisor, Leader, Team Lead, Coach, Mentor, UHG

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