About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services



Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Customer Service/Field Support Representative - Eden Prairie, MN

UHG - Eden Prairie, Minnesota

Posted: 10/20/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

When you are in the business of health care, you're in the business of people.  At UnitedHealth Group, hiHealth Innovations we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best hearing health care possible. Your role in scheduling appointments with hearing professionals throughout the U.S. and providing support through the process will make a distinct difference in the lives of our customers.

Primary Responsibilities:

  • Receive inbound calls regarding appointment scheduling with field hearing professionals and partner providers in locations across the U.S.
  • Schedule appointments for hearing tests and follow up appointments.
  • Make outbound calls to remind customers of their appointments
  • Monitor and analyze calendars, dashboards and various list views in order to maximize the customers and the field hearing professionals time
  • Use problem solving skills to resolve scheduling conflicts.
  • Follow up on cancellations and no shows to assist with re-scheduling.
  • Provide driving directions in geographic areas you are unfamiliar with, using instructions and google map.
  • Provide re-scheduling support for unexpected cancellations by the provider or the patient.
  • Manage documentation around appointment information and directions to locations
  • Document and maintain accurate customer records

Required Qualifications
  • High School Diploma / GED or higher
  • 1+ year of customer service experience in an office environment
  • PC experience locating and interpreting information from multiple systems
  • Experience creating, editing and saving documents in Microsoft Word and Excel
  • Ability to work 8 hour shifts within the hours of 7:45am - 5:30pm, Monday - Friday
Preferred Qualifications:
  • Bilingual Chinese or Spanish
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, Eden Prairie, MN, Field, Support, Scheduling, Customer Service

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