About IKEA Group US

We're a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realize this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, empathizing, open and honest culture.

Working with us is like working with your friends. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we're always looking for people who share our positive attitude and values.

Discover opportunities at IKEA and come grow with us!

Job Category:

Customer Service


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Customer Service Leader

IKEA Group US - Pittsburgh, United States

Posted: 10/13/2018

YOUR ASSIGNMENT Your tasks will include:

  • Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area
  • Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience
  • Understands and recognizes coworker contribution through customer feedback surveys and team recognition
  • Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions
  • Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed
  • Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently
  • Secures accurate money handling and oversees money handling security routines
YOUR PROFILE Your knowledge, skills and experience include:
  • 3 years leadership experience
  • Retail sales experience preferred
  • Associate’s Degree preferred
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Apply Now
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