About IKEA Group US

We're a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realize this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, empathizing, open and honest culture.

Working with us is like working with your friends. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we're always looking for people who share our positive attitude and values.

Discover opportunities at IKEA and come grow with us!

Job Category:

Customer Service


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Customer Service Manager - Emeryville

IKEA Group US - Emeryville, United States

Posted: 10/13/2018

  • Understands and recognizes coworker contribution through customer feedback surveys and team recognition
  • Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery
  • Supervises cash handling procedures to ensure money handling is securely managed
  • Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed
  • Handles escalated customer issues that cannot be resolved at a coworker level
  • Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy
YOUR PROFILE Your knowledge, skills and experience include:
  • 5 years leadership experience
  • 2 years experience leading leaders
  • Retail sales experience preferred
  • Bachelor’s Degree preferred

• Ability to inspire others.

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Apply Now
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