Humana

About Humana

 

Job Category:

Consumer Service Operations - Consumer Contacts

Country:

United States

Postal Code:

40201

Approximate Salary:

Not Specified

Position Type:

Full time

Customer Service Representative - Inbound Call Center

Humana - Louisville

Posted: 07/4/2018

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

               

Required Qualifications

  • Minimum of 1 year of customer service experience or experience in medical office/facility.
  • High School diploma or GED
  • Ability to work in a fast paced environment and to handle a constant volume of phone inquiries.
  • Strong typing and computer skills and experience using multiple computer applications simultaneously.
  • Must possess effective written and verbal communication skills, listening skills, and attention to detail.
  • Be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round.
  • Availability to work overtime as determined by business need.

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience
  • Knowledge of Microsoft Office

Additional Information

Scheduled Weekly Hours

40

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