About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Customer Service Representative - Melville, NY

UHG - Melville, New York

Posted: 12/10/2018

If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.

Primary Responsibilities:
  • Conduct telephone inquiries, inbound, outbound to collect accounts
  • Collect on patient co - pays, deductible and coinsurance
  • Handle high volume of incoming outgoing patient calls
  • Provide patient with an explanation of their hospital bill and resolve inquiries and disputes related to the bill
  • Obtain third party medical insurance
  • Respond to complex customer calls answers, researches discrepancies
  • Resolve customer service inquiries which could include: billing and payment issues, patient itemized bill requests, and processes requests for financial assistance, processes payments and makes payment arrangements
  • Follow - up on missed payment arrangements
  • Meet and maintain established productivity goals and quality standards
  • Notate patient hospital account records of patient communication and call resolution
  • Identify and communicate trends and common concerns raised by patients
  • Work on simple tasks using established procedures
  • Depend on others for guidance
  • Work is typically reviewed by others

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service, call center, or collection experience
  • Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Available to work any shift during hours of operation 9:00 am - 8:00 pm Monday through Friday
Preferred Qualifications:
  • Knowledge of medical insurance and claims processing
  • Bilingual fluency - Spanish
Soft Skills:
  • Ability to listen attentively, read and interpret the critical content of an inquiry
  • Excellent telephone etiquette skills
  • Should have excellent communication skills: written and verbal communication.
  • Should be able to handle a lot of data that is available, and all of this has to be done at good pace
  • Should have patience when communicating with the patient / caller able to maintain their composure even if the customer is being rude
  • Should have the skill of versatility; they will have to adapt to many situations regarding the patient / caller
  • Should have strong problem-solving dispute resolution and negotiating skills
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Utilize multiple PC applications throughout the day
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG; United Health Group; Customer Service; Melville; Call Center; Collections, Optum, Northwell, billing, insurance

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