Buy Buy Baby

About Buy Buy Baby

 

Job Category:

Store Operations Group

Country:

United States

Postal Code:

02184

Approximate Salary:

Not Specified

Customer Service Supervisor

Buy Buy Baby - Braintree, Massachusetts

Posted: 08/2/2018

buybuyBABY is seeking passionate, energized, customer service focused people who thrive on a fast pace, enjoy working in a team environment, and take pride in making every customer experience remarkable.

buybuyBABY offers: Flexible Hours that work around your busy life, Employee Discounts across all Bed Bath and Beyond brands, and a comprehensive training program that is a recipe for your success!

The Customer Service Supervisor serves as the product and service expert for their store. The Customer Service Supervisor oversees new hire onboarding and training and works closely with the management team to ensure that all associates are delivering a high level of customer service and while actively engaging customers to achieve sales goals. Key Responsibilities: • Coordinate and supervise the daily activity of Customer Service Trainers to ensure executive of operational plan • Independently implement resource and operational plans for Customer Service Trainers and collaborates with management to troubleshoot and resolve issues as they arise • Oversee and conduct new hire orientations for store associates to ensure they have knowledge of customer service policies and standards • Oversee and track the training sessions in customer service activities, processes and procedures for all associates • Demonstrate advance knowledge of merchandise category, customer needs, and/or operational procedures; • Provide coaching and training to associates on team and throughout the store as needed • Interview all prospective candidates and trains and develops the associates within their department • Manage associate’s performance, annual review and progression within job catalog • Assign tasks and monitor schedule/breaks for the associates within their department • Assist associates to provide increased service to customers in response to specific needs and requests • Troubleshoot and provide solutions for customer complaints, escalating to management when necessary • Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval • Perform Leader On Duty responsibilities as needed Education/Experience/Qualifications: • High School diploma or equivalent desired • 5 to 6 years of retail experience desired, including team lead experience in operational or customer-facing roles • Effective communication and customer service skills • Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Apply Now