About Prometric

Prometric, is a trusted provider of market-leading technology-enabled test development and delivery solutions. Committed to a set of values that believes in getting the right test to the right location at the right time and to the right test taker, Prometric supports test takers worldwide who take more than 8 million tests each year, in over 180 countries, to better their lives and careers. Through innovation, workflow automation and standardization, Prometric delivers tests on behalf of more than 300 clients in the academic, financial, government, healthcare, professional association and corporate employer markets for people to become licensed physicians, architects, certified accountants and financial planners, K-12 teachers, attorneys, credentialed project managers, law enforcement officers, software engineers, graduate students and many other accredited and distinguished professionals. Committed to a set of values that get the right test to the right location at the right time and to the right test taker, Prometric employees are innovative, compassionate and dedicated professionals, always focused on delivering a perfect test for every candidate. At Prometric, employees receive professional development and leadership opportunities at every stage of their careers. Prometric offers its employees full health care coverage and competitive salaries and benefits.
Job Category:

Customer Service


United States

Approximate Salary:

Not Specified

Position Type:

Part Time

Required Education:

High School or equivalent

Customer Service - Test Center Manager

Prometric - Marquette Michigan, Michigan

Posted: 06/5/2018

The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world.  These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. 
Prometric employs more than 600 TCAs worldwide. These individuals are highly respected for their ability to lead and control the computer-based test center environment.  The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel management and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.    

Main Objectives and Activities

• Ensure that the facilities, operations and performance at the assigned test centre consistently meets the standards of Prometric and its testing clients.
• Plan regular staff schedules as needed and supervise both permanent as well as temporary Test Center Administrators 
• Have an in-depth understanding of Prometric’s key financial and business drivers and performance against corporate metrics
• Educate staff on the rationale behind the key performance levers for the business and coaches staff how to efficiently achieve the targets
• Supervise security/verification precautions of test candidates arriving for registration, ensuring that identification and confirming licence entitlement, eligibility, etc. is carried out correctly.  
• Assist in the hiring and training of new Test Center Administrators 
• Calculate and approve timesheets and expenses for all staff, submitting to the District Manager at appropriate times.
• Maintain a 12 month center schedule for utilization of center open hours to meet and satisfy corporate contractual requirements 
• Provide security at the testing facilities by ensuring all locks and security systems are properly used.  The TCM may also be responsible for holding keys to the testing facility 
• Understands clients strategies and how they impact the test centers
• Represents the interests of the organization with community and other external stakeholders
• Has sufficient technical knowledge to understand the basic Test Center Technology and resolve common technical issues
• File reports on any irregular test center situations or complaints  
• Operate a video camera, VCR, digital camera, telephone system, and alarm system as and when required. 
• Resolve candidate and building problems to the appropriate corporate manager 
• Manage quality assurance through audits or other company programs 
• Engage in property management to maintain a safe and comfortable testing environment 
• Acts as a TCA to administer tests as needed.  
• Actively participates in Prometric quality assurance, audit programs and other company initiatives as a flexible team player.
• Maintain a deep knowledge of policies, practices and procedures.

1. Monday through Saturday between 7am and 5pm with occasional evenings possible

Compensation: $17.00 p/hr 

Knowledge, Skills & Experience

• A minimum of two years customer service related experience required 
• One year of management or supervisory experience preferred
• Ability to communicate with candidates effectively and with professionalism and authority  
• Ability to learn and apply operational and maintenance instructions, and other job documents  
• Ability to make decisions using appropriate situational judgement
• Ability to write detailed reports and correspondence 
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
• Familiar with Microsoft Windows-based computer programs and applications(including but not limited to MS Office, Outlook, Explorer-web browsing) 
• Flexibility - Should be flexible during days and evenings on various days and times subject to change according to demand of testing.  

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Prometric is an Equal Opportunity Employer: Disability/Veteran

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