Bed Bath & Beyond Inc

About Bed Bath & Beyond Inc

 

Job Category:

Store Operations Group

Country:

United States

Postal Code:

5540

Approximate Salary:

Not Specified

Position Type:

Part Time

Customer Service Trainer

Bed Bath & Beyond Inc - Crystal Lake, Illinois

Posted: 09/15/2018

The Customer Service Trainer conducts a variety of training activities including new hire onboarding, product knowledge and registry consultant training and development. The Customer Service Trainer actively monitors service levels in the store and works with the management team to address opportunities. As a Customer Service Trainer you will have broad based knowledge of all products and services that we offer.

Key Responsibilities:
• Conduct new hire orientations for store associates to ensure they have knowledge of customer service policies and standards
• Leads regular training sessions in customer service activities, processes and procedures for all store associates
• Provide advanced level of customer service insight to store management; partners with store management in the modification of store processes and procedures to ensure optimal focus on customer service
• Respond to escalated customer issues or questions, providing solutions to customer complaints and partnering with management when necessary
• Provide support to the registry business by providing assistance to customers in setting up their registries and selecting merchandise
• Assist customers by offering a Baby order when merchandise is out of stock or not carried in the store
• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval

Education/Experience/Qualifications:
• High School diploma or equivalent desired
• 4 to 6 years of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

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