Face Values

About Face Values

 

Job Category:

Store Operations Group

Country:

United States

Postal Code:

07020

Approximate Salary:

Not Specified

Position Type:

Part Time

Customer Service Trainer

Face Values - Edgewater, New Jersey

Posted: 08/29/2018

Often times, people think that all retail associate positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, Harmon Face Values is definitely different!

Our stores are very entrepreneurial and we have a unique approach to customer service, we are TRULY a retail phenomenon. Our Associate team is responsible for ensuring that our customers are the priority.

The Customer Service Trainer conducts a variety of training activities including new hire onboarding, product knowledge and associate training and development. The Customer Service Trainer actively monitors service levels in the store and works with the management team to address opportunities. As a Customer Service Trainer you will have broad based knowledge of all products and services that we offer. Key Responsibilities: • Conduct new hire orientations for store associates to ensure they have knowledge of customer service policies and standards • Leads regular training sessions in customer service activities, processes and procedures for all store associates • Provide advanced level of customer service insight to store management; partners with store management in the modification of store processes and procedures to ensure optimal focus on customer service • Respond to escalated customer issues or questions, providing solutions to customer complaints and partnering with management when necessary • Assist customers by offering a Harmon order when merchandise is out of stock or not carried in the store • Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval Education/Experience/Qualifications: • High School diploma or equivalent desired • 4 to 6 years of retail experience desired • Effective communication and customer service skills • Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

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