Humana

About Humana

 

Job Category:

Technology - Service Management

Country:

United States

Postal Code:

40201

Approximate Salary:

Not Specified

Position Type:

Full Time

Desktop/End User Support Engineer 2

Humana - Louisville, Kentucky

Posted: 10/14/2018

Description

The Desktop/End User Support Engineer 2 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Desktop/End User Support Engineer 2 researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.   Develop a subject matter expertise for career development.  Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. 

               

Required Qualifications

  • 3 + years experience as a Desktop/End User Support Engineer
  • Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
  • Experienced responding to escalated telephone, email and on line requests for technical support
  • Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
  • Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)
  • Our Department of Defense Contract requires U.S. citizenship for this position

Preferred Qualifications

  • Bachelor's Degree in Computer Science
  • Desktop Support Certification

Scheduled Weekly Hours

40

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