Xanterra Travel Collection

Job Category:

Food Service

Country:

United States

Postal Code:

86023

Approximate Salary:

Not Specified

Dining Room Server - The Grand Hotel Tusayan, AZ

Xanterra Travel Collection - Grand Canyon, Arizona

Posted: 11/18/2018

Overview

Providing expedient, efficient and courteous service to dining room patrons in taking and delivering food and beverage orders.

Responsibilities
  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Provide prompt, attentive and courteous service to dining room guests at all times in accordance with unit policies on guest service.
  • Accurately take, fill, deliver and charge guest orders for food and beverage using the Micro POS system.
  • Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
  • Comply with all company Food & Beverage Standards.
  • Comply with all State of Arizona alcohol serving laws & company policies.
  • Comply with all company policies regarding tip reporting.
  • Perform all opening and closing side duties as assigned per shift requirement.
  • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to Serv-Safe food sanitation program.
  • Communicate with Service Manager and Kitchen Manager on out of stock items or guest food issues.
  • Handle guest complaints politely and in a timely fashion involving the Management Team when necessary. 
  • Communicate with team members for additional service with any tables in assigned section. 
  • Attend all required training seminars/classes as assigned by the Management Team.
  • Stringently comply with all company appearance and hygiene standards.
  • Adhere to all safety, risk management and environmental policies in performing tasks.
  • Other duties as assigned.
Qualifications
  • Previous front of the house experience as a server or Server, Cashier, Host, or Expeditor capacity is preferred.
  • Ability to effectively and courteously interact with a broad cross-section of dining room guests and employees.
  • Ability to safely and properly carry a food tray overhead using a single hand method is preferred.
  • Ability to accurately use and enter and settle orders into the Aloha POS system is preferred.
  • Ability to learn menu items, wine service, beverage service and up-selling techniques.
  • Knowledge of Serv-Safe food sanitation program is preferred.
  • Ability to successfully complete and abide by company sponsored alcohol awareness class.

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