About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Account Management


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Director, Account Management Key Accounts / Small Business - Omaha, NE

UHG - Omaha, Nebraska

Posted: 08/5/2018

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Director of Account Management for the UnitedHealthcare Key Accounts and Small Business is responsible for supervising the Account Management staff who are tasked with customer retention in both markets within the 2-3,000 employee range.


Primary Responsibilities:

  •  Management Responsibilities:

    • Manage and monitor client assignments as well as train the account management staff, new hires and ongoing.

    • Set team strategy to achieve and surpass goals, and consistently develop and manage staff.

  • Relationship Building:

    • Build and maintain key client and producer relationships.

    • Develop and maintain key internal relationships.

    • Present a positive image of UnitedHealth Care to the marketplace.

  • Product Knowledge:

    • Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites.

    • Working knowledge of Enterprise/ancillary product lines.

    • Ability to identify and communicate the need for improvements in UnitedHealth Care products and services.

  • Healthcare Knowledge:

    • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care.

    • In-depth healthcare knowledge, understands important trends.

    • Demonstrates knowledge of competitor's strengths, weaknesses and strategies.

  • Financial and Underwriting:

    • Understands financing methodologies and strategies (fully insured, ASO).

    • Thorough knowledge of UnitedHealth Care underwriting principles and practices.

    • Possesses basic math skills.

    • Can explain and justify a renewal rate to customers.

  • Customer Focus:

    • Ability to successfully implement client accounts.

    • Consistency models a customer-focused approach.

    • Effectively manages difficult service situations to a positive result.

    • Ability to deal with sophisticated customers and brokers/consultants.

    • Anticipates problems and develops contingency plans.

    • Ability to customize existing marketing tools to meet the individual needs of a client.

Required Qualifications:

  • 5+ years in a sales or account management arena within the health insurance industry

  • Strong consideration given to those who have managed a sales/retention team

  • Demonstrated success dealing with brokers/consultants with a proven track record of meeting goals/target is highly valued

  • Sales Insurance License Maintained by Law

Preferred Qualifications:

  • Bachelor's Degree or Equivalent in Related Field


Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Account management, sales, director, Omaha, NE, Nebraska

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