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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Director Client Experience Capability Lead - SMS Secure - Minnetonka, MN

UHG - Minnetonka, Minnesota

Posted: 11/28/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Director, Consumer Experience Capability will lead the establishment of a UnitedHealthcare center of excellence focused SMS texting, secure email, and overall collaboration strategy between Advocates, members and providers.  This new role will lead a team focused on the strategy, development and product management of SMS and secure email. 

Primary Responsibilities:
  • Engage with key business stakeholders to define vision, strategy and roadmap for the capability

  • Identify and develop new and actionable insights into growth opportunities

  • Collaborate with technology partners to ensure that appropriate technology and business architecture plans and roadmaps exist to enable vision and strategy

  • Create build, buy, or partner analysis in support of capability development

  • Partner with technology and business teams to drive timely development, testing and deployment of new capabilities

  • Direct innovation initiatives and projects, including managing project teams comprised of peers

  • Collaborate with lines of business to ensure successful scaling and/or commercializing

  • Develop presentations and executive briefing materials for use both internally and externally

  • Continuously monitor and evaluate UnitedHealthcare goals and identify opportunities for improvement

The ideal Director level candidate is a highly motivated, creative, and versatile individual with experience designing, developing, and delivering a range of products and services, including direct to consumer approaches both within and outside of traditional healthcare models. Additionally this leader will possess a thorough understanding of his / her end users, a passion for human-centered design, significant experience delivering solutions to the marketplace, and the ability to direct the work of multidisciplinary teams. The selected candidate must have deep dive experience with strategy development, business case research, analysis, hypothesis design, research design, and recommendation articulation into executive briefing materials which would then be presented by the Director or others. This role interfaces regularly with leaders across the enterprise.  





Required Qualifications:

  • Undergraduate degree in business, finance, computer science or other relevant field

  • 8+ years of experience influencing multi-disciplinary business units

  • 8+ years of experience leading teams in growth / innovation initiatives

  • 5+ years of experience in a leadership role (Manager, Director or VP)

  • Prior experience working with and influencing stakeholders to determine business strategy

  • Willing and able to travel up to 20%, based upon business need

Preferred Qualifications:
  • Master's Degree in Computer Science, or strategy related programs including MBA

  • Experience leading and directing Agile development teams

  • Experience leading and advancing artificial intelligence strategies

  • Experience creating compelling user experiences that factor in business goals, development capabilities, design standards and user needs

  • Experience creating and giving executive presentations

  • Experience working on multiple projects simultaneously

  • Experience in defining research criteria, leading or participating in user research, and translating user research into design decisions

  • Must be comfortable with ambiguity, pivoting, and high pressure timelines / goals

  • Ability to make strategic decisions and mitigate risk in order to produce timely, high-quality deliverables

  • Ability to articulate business strategies and formulate concise solutions to complex problems

  • Technical fluency -- must be comfortable with current and emerging technology methodologies

  • History of quickly gaining credibility, partnering with business leaders

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture- UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Director Client Experience Capability Lead, SMS Secure, Minnetonka, MN, Minnesota


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