Giant Eagle Supermarkets

About Giant Eagle Supermarkets


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Director, eCommerce Merch

Giant Eagle Supermarkets - Pittsburgh, Pennsylvania

Posted: 09/5/2018

About Us

Giant Eagle Inc., ranked 36 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.

Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at

Position Summary

Drive long-term profitable growth of the Company's ecommerce business by leading the sales and merchandising plans for Giant Eagle's online grocery business and by building an eCommerce marketplace to sell a wide assortment of items across grocery and non-grocery categories. Support the overall Giant Eagle online customer experience by sourcing and offering relevant and innovative products. Be the leading advocate for Giant Eagle's unified commerce offering to our customers, internal stakeholders, and suppliers.

Job Responsibilities

  • Lead the merchandising strategy for eCommerce including product assortment, customer site experience, and pricing and promotion
  • Develop eCommerce merchandising concepts and site experiences that drive long-term customer relationships and grow sales over time.
  • Manage the overall eCommerce marketplace P&L ensuring that products are sourced and sold in a long-term, profitable manner.
  • Align with the supermarket merchandisers to drive eCommerce business by leveraging existing vendor and supplier relationship to bring additional products from existing suppliers to market.
  • Actively recruit and onboard sellers to the Giant Eagle marketplace with the goal of achieving over 100,000 additional items for sale within 18 months.
  • Manage and monitor the online marketplace to ensure all items are effectively presented to customers and take corrective actions where necessary.
  • Align with the eCommerce and Performance marketing teams to ensure the marketing strategy and tactics support all eCommerce merchandising plans. This includes ensuring the marketing teams are providing SEO, paid and display media, and social support for the marketplace overall and key marketplace items.
  • Partner with Marketing, Merchandising, eCommerce Operations, and Store operations to develop and execute in-store programs that drive eCommerce sales.
  • Source innovative sellers and offerings that generate and maintain customer interest and establish Giant Eagle's marketplace as a destination eCommerce offering.
  • Use the online marketplace as an opportunity to test customer demand for new products, services, and categories with the goal of adding 50 service providers within 18 months.
  • Lead and develop the eCommerce merchandising team
  • Partner with eCommerce Operations, Store Operations, Supply Chain Operations, Customer Care, and third parties to ensure each group provides exceptional product quality, accurate orders, and fast service to our customers.
  • Work with the eCommerce Product Manager and IT team to design and execute a simple, intuitive, and unified customer experience. Ensure the IT team is delivering an excellent online experience for customers and recommend corrective actions where necessary.

Education and Training Required

  • Bachelors Degree

Experience Required

  • 5 to 10 years
  • 5+ years in eCommerce sales or fulfillment role
  • 5+ years experience in building eCommerce marketplaces or other eCommerce businesses

Experience Desired

  • Background in grocery or CPG businesses
  • Background in eCommerce Product Management
  • Background in digital marketing

Competencies Required

  • Adaptability
  • Customer Focused
  • Gets Things Done
  • Interpersonal Skills
  • Problem Solving
  • Respect for Self and Others
  • Business and Financial Acumen
  • Builds High Performance Teams
  • Communicate w/Courage & Impact
  • Manages Team Execution
  • Strategic Thinking & Planning

Work Environment

  • Normal office environment

Physical requirements

Equipment Used

  • Calculator
  • Computer
  • Copier
  • Fax Machine
  • Printer
  • Telephone

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