Arby's

About Arby's

 

Country:

United States

Postal Code:

30301

Approximate Salary:

Not Specified

Position Type:

Full Time

Director Loyalty

Arby's - Atlanta

Posted: 07/4/2018

PURPOSE OF THE POSITION:

This position is responsible for leading a team to define the
overall strategy and manage the day-to-day aspects of the loyalty program for the Inspire Brands
portfolio. The Director is also responsible for managing a P&L for the program and reporting the
results to the company and key stakeholders.
KEY RESPONSIBILITIES:
1. Loyalty program leadership -- develop the overall strategy and tactics for the Inspire
Brands loyalty program
2. Understanding of Inspire guests -- have a deep understanding of the guests across the
Inspire Brands portfolio in order to personalize communication and experience through
the loyalty program
3. Loyalty program execution -- own day-to-day oversight for the loyalty program
4. Loyalty insights and analytics -- partner with CRM and analytics teams to understand,
share, and incorporate loyalty insights into future strategy and execution
5. Franchisee relationship management -- provide support and guidance to franchisee
partners regarding loyalty program execution, performance, and issues
EDUCATION QUALIFICATIONS:
Required Minimum: Bachelor's degree
EXPERIENCE QUALIFICATION:
 Significant business ownership experience launching loyalty programs in hospitality,
retail, or consulting environments
 Demonstrated ability to manage a P&L
 Demonstrated experience in building and managing high performing teams
 Prior experience in partnering with analytics teams to develop and act on loyalty KPIs
and analytics
REQUIRED KNOWLEDGE, SKILLS or ABILITIES:
 Ability to lead cross-functional teams and deliver results
 Conscientious about meeting project deadlines
 Excellent oral and written communication skills
 Personal integrity, humility, an appreciation for the power of true teamwork, and a sense
of humor
 Passion for the restaurant industry and desire to train in our restaurants to learn
operations. A strong desire to help shape the future at Inspire Brands
 Self-starter personality who can operate with minimal supervision
 Availability to travel up to 25%

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