Consulate Health Care


Hickory, North Carolina



Approximate Salary:

Not Specified



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Director of Clinical Services - Gateway Rehabilitation and Healthcare

Consulate Health Care - Hickory, North Carolina

Posted: 11/12/2018

Job ID 40774

Position Location US-NC-Lenoir

Alternate Position Location Hickory/NC; North Wilkesboro/NC; Boone/NC

Facility Name Gateway Rehabilitation and Healthcare

Job Category Management

Position Status FT (Full Time)

Job Overview

Director of Clinical Services / RN

Lenoir, NC

Purpose of Your Job Position

As a Consulate Health Care Director of Clinical Services, you are entrusted with the responsibility of caring for our residents, families, co-workers, visitors, and all others; as well as demonstrating in all interactions, Consulate Health Care’s five core values of Compassion,Honesty, Integrity, Respect, and Passion. The primary purpose of your job position is to plan, organize, develop and direct the overalloperation of our Nursing Service Department in accordance with current federal, state, and local standards, guidelines, and regulations thatgovern our facility, and as may be directed by the Executive Director to ensure that the highest degree of quality care is maintained at alltimes. You are entrusted to provide innovative, responsible healthcare with the creation and implementation of new ideas and conceptsthat continually improve systems and processes to achieve superior results.

Job Functions

As Director of Clinical Services, you are delegated the administrative authority, responsibility, and accountability necessary for carryingout your assigned duties. Responsible for planning, organizing and directing the functions for the nursing department. You will assume theprimary role in ensuring the delivery of high quality, efficient nursing care. Supervises Nurse Practitioner, Assistant Director of ClinicalServices, Clinical Nurses, and Nurse Techs. In the absence of the Executive Director, you are charged with carrying out the resident carepolicies established by this facility. This job description does not list all the duties of the job. You may be asked by the supervisors or

managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description atanytime. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, forany reason.


Duties and Responsibilities

  1. Embrace Consulate Health Care’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate theminto the daily job function.
  2. Demonstrate respect and compassion in every interaction.
  3. Conduct oneself with the highest degree of honesty and integrity in every interaction.
  4. Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors.
  5. Set and monitor achievement of goals and objectives for the nursing department consistent with established philosophy andstandards of practice.
  6. Recruit and hire a sufficient number of qualified nursing staff to deliver efficient resident care in accordance with the establishedstaffing plan.
  7. Establish, implement, and continually update competency/skills checklists for nursing staff.
  8. Prepare and assure adherence to an annual operating budget for the nursing department.
  9. Maintain and guide the implementation of current policies and procedures, which reflect adherence to corporate and externalregulatory guidelines.
  10. Assure compliance with resident rights policies and work to resolve resident grievances.
  11. Establish and monitor compliance with an effective medical record documentation system.
  12. Establish and maintain productive lines of communication with residents and families, internal staff and external community.
  13. Prepare and submit reports on nursing department operations, as required.
  14. Actively participate in the quality improvement process for the facility.
  15. Participate in and/or provide inservice education sessions.
  16. Attend and participate in department/facility meeting, as required.
  17. Schedule, direct and document regular meetings with nursing staff to assure effective communication.
  18. Possess the ability to embrace Consulate Health Care’s five core values of compassion, honesty, integrity, respect and passion,and incorporate them into the daily job function.
  19. Demonstrate respect and compassion in every interaction.
  20. Conduct oneself with the highest degree of honesty and integrity in every interaction.
  21. Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families and visitors.
  22. Participate in facility program development activities.
  23. Access continuing education opportunities appropriate to discipline and responsibilities.
  24. Assist surveyors and inspectors to facilitate regulatory compliance.
  25. Directs Nursing and Care Plan Team.
  26. Must complete Preceptor Training.
  27. May be trained and assigned to perform the Customer Care Liaison duties as needed.
  28. Perform other duties, as assigned.

Working Conditions

-Works in office area(s) as well as throughout the nursing service area (i.e., drug rooms, nurses’ stations, resident rooms, etc.).Moves intermittently during working hours.

-Is subject to frequent interruptions.

-Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

-Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.

-Communicates with the medical staff, nursing personnel, and other department directors.

-Works beyond normal working hours and on weekends and holidays when necessary. On call 24 hours per day, 7 days per week.

-Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).

-Is involved in community/civic health matters/projects as appropriate.

-Attends and participates in continuing educational programs.

-Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants,

tobacco smoke, and other air contaminants.

-Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and AIDS and Hepatitis B viruses.

-May be subject to the handling of and exposure to hazardous chemicals.

-Maintains a liaison with the residents, their families, support departments, etc., to adequately plan for the residents’ needs.


-Must possess, as a minimum, an RN Nursing Degree from an accredited college or university.


-Must have proven leadership ability with two (2) years of experience in nursing services admininistration preferred. Documented trainingand /or experience in a setting providing services to the same age/type of resident population served by this facility. Knowledge of andability to demonstrate skills related to management, planning and budgeting.

-Knowledge of local, state, and federal regulations pertainingto facility functions. Knowledge of accreditation standard and compliance requirements.

Specific Requirements

-Must possess a current, unencumbered, active license to practice as a Registered Nurse in this state.

-Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.

-Must be able to read, write, speak, and understand the English language.

-Must possess excellent communication and interpersonal skills.

Physical and Sensory Requirements

(With or Without the Aid of Mechanical Devices)

-Must be able to move intermittently throughout the workday.

-Must be able to speak and write the English language in an understandable manner.

-Must be able to cope with the mental and emotional stress of the position.

-Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of thisposition can be fully met.

-Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, andsupport agencies.

-Must meet the general health requirements set forth by the policies of the company, which include a medical and physical examination.

-Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.

-Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/orcarry such weight a minimum distance of 50 feet.

-May be necessary to assist in the evacuation of residents during emergency situations.


Company Overview

Consulate Health Care is one of the nation’s leading providers of Senior Health Care Services. Operating more than 190 centers nationwide, we offer services ranging from short-term transitional care to Alzheimer’s and dementia care.

Since our formation in in 1997, our mission remains “Providing Service With Our Hearts and Hands”, which guides us in everything we do. Our short-term rehabilitation and skilled nursing services help patients recover from illness, injury or medical procedure, and return to a self-sufficient lifestyle, and our assisted and independent Living services provide an engaging, community-oriented experience for our residents.

Our employees are the driving force behind our success in meeting our most important mission. We offer more than just a job – we offer rewarding careers- to those who share our unwavering commitment to helping others and to our Core Values of: Compassion, Honesty, Respect, Integrity and Passion.

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