About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Director of Global Planning and Analysis

UHG - Dallas, Texas

Posted: 10/25/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Primary Responsibilities:

Manage Staffing Level to Meet Business Needs

  • Demonstrate understanding of overall business strategies, business goals, and business processes in the operations
  • Forecast work volumes and resource needs based on historical data/metrics and current trends (e.g., membership composition, retrieval forecasts, upcoming milestones or events, technology releases, seasonality)
  • Collaborate with Operations leadership to proactively identify issues and mitigation to avoid/minimize current and future production results (e.g., capacity constraints, aging inventory, business continuity events, off-line activities, CPH trends)

Ensure Real-Time Schedule Adherence and Skill Priorities

  • Deploy/redeploy resources in real time to meet current business levels/needs (e.g., re-skilling, real-time skill management)
  • Monitor attendance/schedule adherence, and take action as needed (e.g., update schedules, realign resources)
  • Optimize scheduling in real time, as needed (e.g., queuing, breaks, unplanned PTO)

Monitor/Analyze Workforce Metrics/Data

  • Demonstrate understanding of applicable performance metrics and data (e.g., CPH, QA rates, service level agreements, performance guarantees, work defect rates, schedule adherence)
  • Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., work volumes, intra-day patterns, root cause analysis)
  • Collaborate with applicable stakeholders to review current performance data and identify coverage opportunities (e.g., Operations, Finance, national operations center, long range planning)

Utilize/Support Workforce Management Technology

  • Utilize applicable technology to monitor applicable performance metrics (e.g., CMS, IEX TotalView, MyMetrics)
  • Provide feedback to applicable partners on needed technology improvements to enhance Workforce Management performance (e.g., IEX Admin, Operations, NOC)
  • Educate others on the proper use of workforce management technology (e.g., new-hire training, refresher training

If not local to Brentwood, TN, this person will need to travel to TN one week out of the month.

Required Qualifications:
  • Bachelors Degree
  • 8+ years of progressive financial and operational planning and analysis experience
  • 5+ years of people management experience
  • Experience summarizing data for Senior Leadership
  • Intermediate experience with Excel, Word, and PowerPoint
  • Intermediate level of experience with Workforce management technologies
  • Strong analytic background, attention to details
Preferred Qualifications:
  • Master's Degree

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Workforce, Operations

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