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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

Director of Project, IT Operations - Charlestown, WV

UHG - Charleston, West Virginia

Posted: 12/13/2018

Some jobs push you to be your best by enabling you to use your technical savvy and systems expertise. This is that job. You will need to put all of your leadership vision forward as you lead teams of highly skilled, passionate people. At Optum, part of the UnitedHealth Group family of businesses, we're helping to make the health care system work better for everyone. We're bringing more resources, more data and more challenges to our work as we continue to help shape the way health care systems perform. This is the place where you can do more with the support and resources of a Fortune 6 company.
The Director of IT Operations is responsible for the production support for a suite of IT applications. The Director is responsible for the availability & stability of IT applications that are business-critical applications for our customer. Initially the Director will be supporting the customer’s legacy application during the implementation of the replacement system.  After implementation of the new system the Director must ensure that all application service levels are met and, to the extent that they are not, sponsor and implement remediation programs as appropriate. Director will be point of contact for all application support related issues, questions, and status updates.
The Director IT Operations will work in the Charleston, WV office.
Primary Responsibilities:
  • Maintaining strong relationship with customer, important stakeholders and all internal parties and keep them informed about all Maintenance & Operations efforts and work breakdown
  • Direct supervision of a staff of 20 technical support staff and analysts who will assist the Director in carrying out the responsibilities
  • Ensuring availability of applications as defined by business need per formal service level agreements
  • Working with application owners and business partners to manage priorities and to deal with issue resolution
  • Recovery of applications even when a non-application incident (e.g. a hardware failure) has necessitated remediation or recovery
  • Managing application and database changes to fix problems or to restore services and ensuring that they are adequately tested and that the potential impact to any up-line or down-line application is also tested and coordinated
  • Ensuring that applications are performing in a way that maximizes business productivity, i.e. they meet on-line response time service levels, batch reports are delivered as required by the business and files are received and sent according to business-defined criteria
  • Ensuring that applications are performing at optimal levels as defined by the business
  • Managing application-level testing and support for changes in other infrastructure areas (e.g. operating system upgrades, hardware changes, security upgrades, etc.)
  • Sponsoring, implementing and managing process and productivity improvement programs and preventive maintenance initiatives
  • Implementation of maintenance-related small enhancement and testing efforts (work orders) and all of the associated processes and artifacts
  • Managing the formal data collection and reporting on all application-related service levels and periodic reviews with customers and vendors

This role has responsibility for some of the most challenging and complex capital programs at Optum and UnitedHealth Group. You'll be responsible for driving the conversations that articulate a solution and delivering results for very complex programs and future customers.

Required Qualifications:
  • Bachelor’s degree or 8 years of related corporate work experience
  • 12+ years of IT experience. Familiar with all lifecycle phases
  • 10+ years of IT application maintenance & operations experience
  • 5+ years with deep dive experience leading technical staff & team leads
  • Demonstrated strategic leadership of technical solutions
  • Strong leadership skills
  • Experience is establishing a new organization
  • 5+ years of human resource/team management experience
  • Need to be available for on-call situations or emergencies 24/7
  • Must be able to work in Charleston, WV
  • Travel < 25%

Preferred Qualifications:

  • Graduate degree MBA, Masters in Computer Science, or related emphasis
  • 5 years of healthcare industry experience
  • Experience supporting Medicaid eligibility systems

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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