About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Director Operations UMR - Charleston, West Virginia

UHG - Charleston, West Virginia

Posted: 11/12/2018

You'll join a high caliber team where you're assisting, educating, problem-solving and resolving tenuous situations to the best possible outcomes. Bring your people skills, emotional strength and attention to detail. In return we offer the latest tools and most intensive training program in the industry. Get ready to start doing your life's best work.(sm)

The Director Operations for UMR – UHC Charleston, West Virginia. 
This role will provide leadership to the team that is responsible for providing administrative services to our customers
The  Director of Operations is responsible for managing business operations within the UMR call and claim service unit.  Key responsibilities will include recruiting staff as we expand our business in the Charleston, WV area.  Will manage call and claim managers and service account managers,  process improvement initiatives, and project work.
Primary Responsibilities:  
  • Lead cross functional teams, associate development and coaching strategies
  • Motivates team to exceed customer expectations, responsible for all facets of service to our customers
  • Responsible for hiring and selection process
  • Project leadership
  • Coordinate, supervise and be accountable for the daily/weekly/monthly activities of supervisor and team members
  • Set priorities for the team to ensure task completion and performance goals are met, such as: production and quality metrics
  • Coordinate work activities with other leaders, managers and, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching and feedback to team members, including formal corrective action
  • Conduct annual performance reviews for team members
  • Provide expertise and customer service support to members, customers, and/or providers
  • Serves as Site leader and host for UMR in this location- liaison to UHG for facility related matters
  • Budget review and adherence, including approval of expense reports, supply requests and compensation recommendations


Required Qualifications:

  • High School Diploma / GED or higher
  • 5+ years of experience leadership experience to include managing both direct and indirect reports within healthcare environment
  • 5+ years in a quality and production based environment with emphasis on process improvement
  • Prior project management experience such as identification of resources, development and communication of objectives, meeting leadership, project status reporting, review and follow-up project results
  • Intermediate skills with Microsoft Word (ability to create and edit documents). Microsoft Excel (ability to create spreadsheets, pivot tables and perform data analysis) and PowerPoint
Preferred Qualifications:
  • Associate's Degree or higher
  • Able to travel as needed (less than 25%)
  • Sound analytical, problem-solving and decision-making skills for resolving customer concerns, processing and workflow issues
  • Demonstrated ability to plan, organize, set priorities, and meet deadlines while handling multiple work assignments
  • Demonstrated experience in leading team efficiently in a results-oriented environment with high standards and statistical monitoring of performance
  • Strong communication and interpersonal skills
  • Advanced problem solving and decision making skills
  • Professional presentation skills for customer meetings and presentations
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now