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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Director Patient Registration - San Luis Obispo, CA

UHG - San Luis Obispo, California

Posted: 08/26/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Facility Director, Patient Registration is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics.  The Facility Director is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.  The Facility Director interacts with other departments within the assigned client site(s), and serves as a representative of the corporate Patient Access Revenue Cycle Operations department.  The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position.  
Although this position is primarily focused upon the provision of service at the Facility (Hospital and/or Clinics), the position has frequent contact with the Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership. 
Primary Responsibilities:
  • Provide system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas
  • Provide system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted
  • Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
  • Lead by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
  • Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum360 Patient Access related business objectives within the client environment
  • Know, understand, incorporate, and demonstrate the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions
  • Serve in a leadership role and promotes positive Human Resource Management skills
  • Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc.
  • Manage assigned staff in order to ensure steady workflow balance and high quality outcomes
  • Educate physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements
  • Identify action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation
  • Prepare required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Regional Director any unfavorable trends
  • Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general
  • Perform other duties as needed and assigned by the Regional Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects
  • Develop project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
  • Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

Required Qualifications: 
  • High School Diploma or GED
  • 5+ years in supervisor /leadership role in healthcare setting
  • 3+ years experience working in an acute care  hospital
  • Prior experience with the major Patient Access technologies
  • Intermediate or greater level of proficiency with Microsoft Excel, Word, PowerPoint
  • Strong knowledge of compliance and all admitting functions
Preferred Qualifications: 
  • Bachelor's Degree in Business Administration or management, Health Care Management, or 10 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement
  • Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of:  Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment
  • Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)
  • Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation
Soft Skills:
  • Excellent interpersonal skills and the ability to work with multi-disciplinary departments
  • Ability to analyze and solve tasks to ensure optimal outcomes
  • Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects) 
  • Exemplary level leadership and business driver skills (ability to make hard decisions focusing upon operational goals and business requirements)
  • Exemplary level ability to influence change and serve as primary change agent
  • Demonstrated client service orientation
  • Strong program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in departmental priorities.  Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required.  Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward
  • Ability to work with a variety of individuals in executive, managerial and staff level positions.  The incumbent frequently interacts with staff at the Corporate/National, Regional and Local organizations.  May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations
  • Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate in order to facilitate the delivery of care in the most appropriate setting 
  • Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Patient Registration, Patient Access, Acute Care Hospital

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