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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

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Approximate Salary:

Not Specified

Position Type:

Full Time

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Director, Pharmacy Ops - Home Delivery - Jacksonville, FL

UHG - Jacksonville, Florida

Posted: 08/24/2018

As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.(sm)

The Director of Pharmacy Operations will be responsible for managing a staff of approximately 100 FTEs in a high volume production environment. This Director will have oversight of this staff and activities and be responsible for strategic planning, development and implementation of operating plans on large scale business initiatives.


Primary Responsibilities:

  • Manage day to day operational activities of mail services to effectively achieve service and profit expectations
  • Work collaboratively with VP Mail Services to successfully and seamlessly deliver to customers exceptional pharmacy services
  • Ensure compliance to all federal, state and local regulations as well as all standards of professional practice
  • Function as a resource and mentor to other members of the management team, with responsibility to develop the direct staff
  • Responsible for implementing quality and cost improvement programs through lean Six Sigma, Kaizen and constraints management principles and drive successful business excellence programs for mail services
  • Other assigned projects and activities as necessary

Required Qualifications:

  • Bachelor’s degree in Pharmacy or Doctorate of Pharmacy
  • Pharmacist license in Florida
  • Indiana, Kansas, Oregon and Nevada Pharmacist license or the ability to obtain
  • 3+ years of experience directly managing operations staff
  • 8+ years working in the healthcare benefits or services industry, including experience with health plan operational processes

  • 5+ years of transformational change and program management experience in healthcare

  • 5+ years leading quality improvement programs with demonstrated value required; six sigma master black belt certification preferred if applied in a team rather than individual contributor role

  • 1+ years of experience with a formal business process management (BPM) framework

  • Demonstrated ability to quantify, articulate, and be accountable for driving tangible value delivery  with proven results

  • High energy, self - managed, self - starter; thrives in a constantly changing, ambiguous environment

  • Excellent interpersonal skills with experience working with and influencing executive level leaders

  • Ability to convey a passion for our mission to help people live healthier lives and to help make the health system work better for everyone

  • Track record of sound business judgment and change management

  • Analytical experience and skills

  • Proficient with Microsoft Outlook, Word & Excel

  • Either have the following Pharmacist licenses or be able to obtain: Indiana, Kansas, Oregon & Nevada


Preferred Qualifications:

  • Master’s degree
  • Six Sigma Blackbelt or Greenbelt



OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Pharmacist, PharmD, Pharmacy, Manager, Director, PIC, Pharmacist in Charge, Green Belt, Black Belt, Jacksonville, Jax, FL, Florida, Mail Order, Home Delivery, PBM, Pharmacy Benefit Manager, Optum, OptumRx, Quality, Process Improvement

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