DescriptionThe DMS Sales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. The DMS Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The DMS Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
- High School Diploma or GED
- Ability to obtain or has current Active Health Insurance License (please read carefully the below "Additional Information" section relative to DOI)
- Meets established expectations and takes responsibility for achieving results; encourages others to do the same
- Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for achieving results; encourages others to do the same
- Demonstrates strong verbal communication skills
- Ability to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplify complexity and integrate internal efforts to deliver an optimal customer experience
- Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints
- Familiarity with computer and Windows PC applications, including the ability to learn new computer systems
- You must be available and willing to work any shift between 7:00am — 11:00pm including weekends
- Overtime and weekend work will be required during our peak season from approximately September - December
- Hours may vary between 30-40 hours with the exception of peak season (September-December), which would require 40 hours plus overtime
- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
- Valid state health insurance license
- Sales experience and/or customer service in a call center or retail environment
- Background in the health care industry (Insurance, health plans, managed care, clinical environments)
- Associates or Bachelor's degree
* Section 1557 of the Affordable Care Act, Ch. 45 CFR 92.5 requires the use of qualified bilingual/multilingual staff to communicate with beneficiaries. Any employee who communicates with beneficiaries in a language other than their primary language is required to take a language proficiency assessment. The assessment given must be the Interagency Rating Scale (ILR) developed by the Federal Government to assess the ability to be able to speak, read and write in both languages without limitations or assistance.
Please note that as part of the requirement for the Telesales Specialist; you must either currently possess or you must be able to obtain a Florida State Insurance license. Please be aware that in order to begin the process with your state’s insurance agency, you will be required to answer several background questions including, but not limited to the following*.
• Certain Felonies
• Felonies Involving Moral Turpitude
• All other Felonies
• Misdemeanors related to the Financial Service Business
• Other criminal activity
*This list is not all inclusive but simply a snapshot of the type of questions you will be asked by your state department of insurance.
Please be aware that the short list above is only intended to provide guidance and may not include the complete list of background check questions asked by your Department of Insurance agency.
For any additional questions, please refer to your state’s DOI web site: http://www.fldfs.com/division/Agents/Licensure/General/PriorCrimHist.htm for a complete application and list of background questions
Scheduled Weekly Hours40