About Humana


Job Category:

Technology - Platform & Infrastructure Management


United States

Approximate Salary:

Not Specified

Position Type:

Full time

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Enterprise Server Support Manager

Humana - Clocktower, United States

Posted: 08/3/2018


The Manager, Systems Engineering is responsible for design, analysis, configuration and maintenance of complex systems software solutions, based on a thorough knowledge of systems engineering and programming concepts and techniques. Systems software engineering/programming is a specialized area of software engineering/programming focused on software that operates/controls computer hardware and provides a platform for running end user applications. Includes operating systems, device drivers, utilities, and software; development tools (e.g., assemblers, compilers, etc.). The Manager, Systems Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.


Humana is seeking an IT Manager that will support Humana's value proposition by providing leadership and direction for IT teams. They manage the work of their team, overseeing estimates, commitments, resource allocation, application lifecycles, and budgets. They also lead the people on their team, helping each team member develop and grow personally and professionally.

Lead their team to build and refine estimates for proposed or assigned work and capabilities to be delivered by their area.
Define, track, and report delivery commitments, including description, date, and dependencies, to the project managers and other stakeholders.
Manage the life cycle for each technology or application owned by the team, and factor this information into estimates, commitments, and roadmaps.
Manage the architectural and related documentation for each technology or application owned by the team, ensuring that the documentation is current and adequate.
Implement IT strategies as applicable, such as DevOps or Operational Readiness.
Ensure that the work of their team meets standards for quality.
Develop and execute quality and satisfaction action plans as necessary.
Manage the budgets for their team (operating and subarea).
Know and manage the Total Cost of Ownership for any technology or application owned by their team.
Manage and develop the talent on their team, including engagement, well-being, and IDP creation, refining, and execution, with the goal of building and maintaining a high-performing team.
Serve as the point of contact for project managers (PMs), program managers (PgMs), and business technology leaders (BTLs) that interact with their team.


Role Essentials

Bachelor’s Degree in Computer Science, Information Technology or a related field
Directly applicable IT experience

Role Desirables

Master’s Degree in Business Administration or a related field
Prior experience in the health solutions industry
Experience with resource management and managing direct reports (matrixed or direct reports)
Experience with Vulnerability and/or Patch Management in a large complex server environment
Ability to coordinate across multiple teams to verify they are planning to meet corporate security goals.

Reporting Relationships

You will have 8-15 direct reports, and you will report to a Technology Senior Manager. This area is under the leadership of the Director of Enterprise Server Technologies.

Scheduled Weekly Hours


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