Xanterra Travel Collection

Job Category:

Other

Country:

United States

Postal Code:

92328

Approximate Salary:

Not Specified

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Executive Housekeeping Manager, The Oasis at Death Valley, Year Round

Xanterra Travel Collection - Death Valley, California

Posted: 11/10/2018

Overview

Manages the housekeeping operation for the historic Inn at Death Valley and The Ranch at Death of The Oasis at Death Valley Resort according to established guidelines and standards as set by the Director of Rooms.  Responsibilities will include training, scheduling, purchasing, inventory, and ensuring a positive in-room guest experience.  This position is also responsible for fostering a safe and team-oriented work environment for all employees.

Responsibilities
  • Must manage and maintain cleanliness of hotel rooms, public areas, and work stations at respective AAA 3- and 4-diamond standards.
  • Maintain direct and open daily communications with Director of Rooms.
  • Ensure all employees follow safety regulations (i.e. bio-hazard cleanup, fire prevention, personal protection equipment, and ergonomics.)  Initiate secondary or follow-up training as needed or required by law or company policy.
  • Oversee and facilitate 18-hour housekeeping operation and personnel including room attendants, inspectors, housepersons, turndown, and laundry.
  • Inspect and audit daily assignments, focusing on quality control of guest and public area cleanliness.
  • Provide training, coaching, and discipline as needed to all levels of housekeeping staff according to company guidelines.
  • Maintain direct, professional, and respectful communication with other departments and vendors.
  • Utilize and manage to departmental guidelines, policies, procedures and standards.
  • Develop and initiate new policy and procedure through formal approval process.
  • Coordinate monthly linen and supply inventories.
  • Complete a variety of daily, weekly, monthly, and yearly reports.
  • Implement quality hiring practices for entire department that addresses pre-screening, detailed phone interviewing, and post-offer on-boarding.
  • Generate a high level of employee morale and a positive work environment.
  • Conduct regular employee reviews with a strong focus on coaching and mentorship.
  • Maintain the housekeeping schedule based on forecasted occupancy and departmental standards.
  • Understand and encourage Xanterra’s Environmental Management System.  Act as a representative of the department during environmental audits and events.
  • Responsible for ensuring all California Labor Laws, especially regarding meal breaks, are met.
  • Responsible for ensuring all company and property policies are met.
  • Responsible for purchasing and inventory control.
  • Responsible for maintaining security and reporting service issues for housekeeping vehicles.
  • Responsible for accurate departmental timekeeping and payroll.
  • Other duties as assigned.
Qualifications
  • Minimum of 2 years management experience.
  • Minimum of 3 years housekeeping experience.
  • Must have a valid Driver’s License.
  • Must have strong verbal and written communication skills.
  • Must have working knowledge of all Microsoft office programs, including Word, Excel, and Outlook. 
  • Must have strong leadership and guest service skills.
  • Must be available weekend and evening shifts, according to business or training needs.
  • Experience with OPERA Property Management System preferred.
  • Experience with hands-on and Team-oriented styles of management preferred.

                                                                                                                        

Physical Demands:

  • Must be able to lift 50 pounds.
  • Must be able to sit, bend, push, pull, kneel, lift and stand for extended periods of time.
  • Must be able to work in extreme temperatures.

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