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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Facility Director, Patient Registration - Bakersfield, CA

UHG - Bakersfield, California

Posted: 11/19/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Facility Director, Patient Registration is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. The Director is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. The Director interacts with other departments within the assigned client site(s), and serves as a representative of the corporate Patient Access Revenue Cycle Operations department. The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position.  
Although this position is primarily focused upon the provision of service at the Facility, the position has frequent contact with the Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership. 
Primary Responsibilities:
  • Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes:
    • SLA and MSA Compliance
    • CHAN Audit Follow-up and Compliance
    • Client Liaison (i.e., Relationship development, program coordination)
    • Customer Engagement (Patient Experience and Client Satisfaction)
    • Communications (i.e., Patient Access Newsletters, CFO Presentations, Updates, etc.) 
    • Department Status Report Compilation
    • Other duties as assigned
  • Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted
  • Effectively participates in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
  • Leads by example:  promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
  • Maintains and demonstrates expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum360 Patient Access related business objectives within the client environment
  • Knows, understands, incorporates, and demonstrates the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions
  • Serves in a leadership role and promotes positive Human Resource Management skills.
  • Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc.  Scope of job duties, include and are not limited to:
    • Directly responsible for effectively managing the assigned Patient Access activities and staff members
    • Interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards 
    • Uses knowledge of Patient Access industry leading practices, performance metrics and monitors, and other documentation in order to expedite appropriate use of resources and ensure 3rd party payor and client compliance
    • Distributes process updates regarding criteria changes, regulation changes, process and program changes to assigned staff, ensuring their understanding and future compliance
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes:
    • Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome
    • Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention 
    • Supports a collaborative, participative management style
    • Fosters teamwork atmosphere between business and clinical stakeholders
    • Maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events 
  • Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements:
    • Functions as a consultant to Regional and facility-based leadership, physicians, case managers and others regarding assigned performance guidelines and standards for Patient Access services 
    • Meets with individual or groups of physicians, family members, 3rd party payers, and vendors as necessary in order to facilitate the Patient Access process at the local level
  • Identifies action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation
  • Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Regional Director any unfavorable trends
  • Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general:
    • Participates as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, as well as specific functional areas
    • Develops and implements an annual plan of personal and professional development
    • Demonstrates the competencies necessary to influence others’ behaviors toward a common dedication to the Optum360’s mission, goals, and objectives
    • Participates in local, regional and national health care revenue activities and professionally represents Optum360 at these function
  • Other duties as needed and assigned by the Regional Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects
  • Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
  • Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

Required Qualifications:
  • Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field (10+ years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement)
  • 10+ years of hospital /acute care Patient Registration experience
  • 10+ years of Revenue Cycle Management experience
  • Solid understanding of managed care and insurance contractual arrangements
  • Proficiency in MS office

Preferred Qualifications:

  • Master’s Degree
  • 5+ years of consulting and project management experience in revenue cycle design and optimization
  • Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)
  • Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation
  • Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Patient Access, Patient Registration, Acute Care Hospital, Bakersfield, CA, California

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