About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

This job has expired and you can't apply for it anymore. Start a new search.

Family Engagement Center RN – Telecommute from Eden Prairie, MN, Green Bay, WI, or Kingston, NY

UHG - Kingston, New York

Posted: 11/9/2018

We dedicate an elite team to serve our United Healthcare Families primarily with Children with Special Needs as well as other specialized populations because we recognize that the health care system needs to be tailored to work for every individual and family to best serve their specific needs. When you join us as an RN, you’ll have the opportunity to support a team of non-clinical Advisors who deliver an extraordinary experience to families who need an ally that is empowered to fast track resolving issues and serves as an ongoing resource to provide clinical guidance. You will use your clinical expertise to guide advisors as they help families resolve challenges that can include complex benefit, claims and billing issues, prior authorizations, appeals and more. Additionally, you may also directly work with families, providers, and other UHG groups to resolve issues.
You will use your clinical knowledge to act as a liaison between the member support team, members and the multiple disciplines that impact the experience, while offering problem solving, education and guidance. Your primary goal is to first understand the member’s need, eliminating confusion and providing resolution, all while showing empathy. Members have a reliable ally in the health care system because you and your team are there when they need you most. You and your team will make a difference.
You will make an impactful and meaningful difference for many individuals and families. This is where you can bring your compassion for others while doing your life’s best work.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am – 7:00pm CST within a call center setting. Our office is located in Eden Prairie, MN, Green Bay, WI, or Kingston, NY.
Our values include: integrity, compassion, relationships, innovation and performance.
If you are located in Eden Prairie, MN; Green Bay, WI, or Kingston, NY, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Proactively collaborate and solve clinical roadblocks with internal team members and external (providers) contacts to work through member issues on a case by case basis
  • Work with members to understand their clinical issues and communicate those issues to providers when necessary
  • Understand members medical history and to help find support for members with undiagnosed medical complexity
  • Drive team consultation, research and collaboration to expand the skill set of the team in meeting the diverse needs of the special needs population
  • Proactively review new, in process, and closed cases to identify opportunities to provide guidance to members and the team
  • Escalate and articulate quality of care concerns to the Medical Director, and collaborate with involved parties to develop solutions and close communication to members
  • Identify and incorporate holistic environmental and cultural factors that impact the health and experience for our members and families
  • Identify priorities to address business and operational challenges interfering with the needs of the members
  • Demonstrate active, empathetic listening to develop solutions with members, multidisciplinary providers and internal team
  • Relay complex information across teams and to members in a plain, clear manner
  • Continually provide feedback and insight on process improvements

Required Qualifications:
  • Minimum of 5 years of experience working directly with complex pediatric patients and families
  • Current and unrestricted RN License in the state of residence
  • Ability to obtain compact or multiple state nursing licenses (Application fees and filing costs paid for by UHG)
  • Graduate of an Accredited RN program
  • Proficient in multi - tasking and navigating multiple computer programs simultaneously while talking on the phone
  • Proficient with Microsoft Outlook, Word, and Excel
Preferred Qualifications:
  • Genuine passion for child and family
  • Background with complex case management
  • Digs deeper, proactively anticipates not just medical but also system processes and issues
  • Adaptability. This team is new so roles will be morphing as we learn how the operation should function long-term
  • Familiar with systems including but not limited to, ISET, ICUE, PHMC
  • Ability to effectively navigate the health system
  • Experience providing care for children with special needs
  • Bachelor's Degree
  • Case management experience  
  • Certified Case Manager (CCM)
  • Managed Care experience
  • Relationship management experience
  • Experience working with the needs of vulnerable populations who have chronic or complex bio - psychosocial needs
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: RN, Eden Prairie, MN; Green Bay, WI, or Kingston, NY

Apply Now
This job has expired and you can't apply for it anymore