Wells Fargo

Location:

Ohio, US

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

Field Service Representative

Wells Fargo - Ohio, US

Posted: 12/7/2018

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our nine major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and the Investment Portfolio. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Wells Fargo Commercial Capital (WFCC) combines Wholesale’s secured lending businesses including Asset Backed Finance (ABF), Commercial Distribution Finance (CDF), Corporate Trust Services (CTS), Wells Fargo Capital Finance (WFCF) and Wells Fargo Equipment Finance (WFEF). This consolidated group of businesses helps customers leverage their company’s assets into flexible financing solutions. WFCC is a leading contributor to Wholesales revenue, assets, and net income.

Wells Fargo Commercial Distribution Finance (CDF) (part of Wells Fargo’s Commercial Capital business) provides inventory financing solutions, service and intelligence through in-depth industry expertise and a commitment to customers. As a leading provider in specialized financing and servicing solutions, CDF delivers when it comes to helping facilitate the manufacturing, distribution and sale of products across a variety of industries from Powersports, Marine and Recreational Vehicles, to Outdoor Lawn & Garden, Agriculture, Technology, and Electronics & Appliances.

Looking for a career working independently in a non-office environment, where no two days are the same? Want to learn about middle market lending while working with small to medium size businesses, and developing customer relationships? If this interests you, then Commercial Distribution Finance might be the right place to start building you career. The FSR role is a remotely based, field inventory audit position focusing on risk mitigation and customer satisfaction of our mid-market loan portfolio. Not to mention at Wells Fargo & Company, you have the opportunity to forge your future with an industry leader. Click to learn more about CDF. https://cdf.wf.com/

As a Field Service Representative, responsibilities will include:

Developing customer relationships with internal and external customers to mitigate risk. Independently schedules monthly inspection requests. Travels to and conducts inventory inspections of multiple products at dealerships in an assigned territory based in Troy, OH. You must live in assigned territory for efficiency purposes or be willing to relocate.

Essential Responsibilities:

  • Performs physical inspections of dealer inventories and reconciles with business records through effective communications with account managers.
  • Reviews and recommends approval requests and ensures completion of all operating and action measures within established timeframes.
  • Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, disputes, program changes, and opportunities.
  • Compiles information to meet reporting requests.
  • Assesses condition of collateral with prompt and accurate reporting to confirm the business's collateralized position.
  • Collects all funds due to the business and conducts repossessions based on direction from management.
  • Plans effective routing of inspections to ensure maximum risk containment with minimum input from management.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following, and adhering to and if applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 6+ months of financial services experience, customer service experience or combination of both; or an AA/AS degree or higher
Desired Qualifications

  • Good verbal and written communication skills
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Ability to work independently and in a team environment
  • Customer service experience
Other Desired Qualifications
  • 2 years auditing experience
  • Ability to work with limited supervision
  • Outstanding problem solving and decision making skills
  • Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
  • Proficient knowledge of business practices and processes.
  • Able to anticipate and adapt to rapidly changing, growth-oriented environment
  • Must be willing to travel overnight
Job Expectations

  • Ability to travel overnight up to 100% of the time
  • Ability to lift 50 pounds
  • Ability to work in outdoor environments up to 8 hours per day
  • Ability to travel daily with 4 or more hours of driving per day
  • Reliable transportation for business travel
Street Address

Ohio: Field Rep 002 in OH - Field Rep 002, OH

Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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