H&R Block

About H&R Block

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Job Category:

Information Technology


United States

Postal Code:


Approximate Salary:

Not Specified

Field Systems Technicians

H&R Block - Fort Walton Beach, Florida

Posted: 12/9/2018

JOB SUMMARY<?xml:namespace prefix = "o" />

Provide technical PC and network support to multiple districts in accordance with guidelines.  Serve as liaison between district associates, district management and Technology Manager to identify and resolve problems.



  • Understand and recognize office hardware. Must be able to set up office hardware, as well as understand and create documentation to guide through set up of unfamiliar hardware.
  • Comprehend communication and connectivity concepts as they relate to HRB Tax office set up scenarios (VPN, Client/Host, File Transfer, telecom data services, office cabling, etc) and instruct others on these concepts
  • Install and troubleshoot tax office and utility software. Must be able to understand and teach concepts and documentation to guide through the administration of unfamiliar software
  • Troubleshoot a variety of office set up issues, as well as associate issues
  • Understand documentation that is provided for office set up and have the ability to translate that information into a physical technology set up. Must understand the reason for each step and foresee the next step
  • Ability to understand and enforce the need and purpose of office and technology compliance.
  • Maintain an inventory of district equipment and hot spare tracking & control for computer equipment in the district.
  • Ensure regular communication with Regional Technology Manager on support issues and needs.
  • Install and maintain network and telephone cabling in company-owned field offices.


Minimum Requirements

  • Bachelor Degree or equivalent education or experience.
  • 2 years of experience with Windows 2000 and/or Windows XP, Windows network configurations, and MS Office (or equivalent).
  • Ability to recognize differences of opinion or understanding. Identify cause for the difference's and attempt to gain consensus. Escalate if no resolution and document known facts.
  • Able to read documentation and set up instructions and apply this information to each individual office. Must be able to take information, organize it, and report on it back to a team lead.
  • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.

Preferred Qualifications

  • Computer networking certification (A+, CNA, MCP, MCSE, etc.)
  • 2 years experience working with Windows 2000 and/or Windows XP.
  • 2 years networking experience.
  • 2 years troubleshooting experience.

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