Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.
Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives
The Financial Counselor functions according to hospital policy and procedures. Contacts and interviews patients to obtain insurance and financial documentation necessary to facilitate collections. Follows guidelines set forth by the Fair Debt Collection Practices Act and represents the hospital in a professional, positive and courteous manner.
Responsibilities include working with patients in assessing financial responsibility for services rendered, collection of documents required in that process and communicating both to the patient and departments need for consideration. Work with the registrars to answer patient concerns regarding finances, seeing patients both in-house and outpatient to review documents. Work reports regarding correcting insurances, requesting billing and adjustments and working refunds.
High School diploma. Two or more years of customer service, financial counseling and collections a plus. Must have good communication skills, detail oriented and have strong computer skills.