Genoa Healthcare

About Genoa Healthcare

 Genoa Healthcare is the largest provider of pharmacy, outpatient telepsychiatry and medication management services. With over 15 years of experience, Genoa Healthcare serves more than 650,000 individuals annually across the United States.

Everything we do is informed by our CARE values: Caring, Accountable, Results-Oriented and Ethical.

Each of our pharmacies is located within a behavioral health center, psychiatric clinic, or Federally Qualified Health Center. Genoa strives to make a positive impact within each of our partner centers by improving efficiencies, improving care and outcomes for the individuals we serve. Genoa is a full-service pharmacy. We take care of all the medication needs of our consumers, including prescriptions written by psychiatrists, primary care providers, etc.

Genoa employs pharmacists, technicians and business professionals; our employees make a difference in the lives of our consumers, partner centers, and coworkers.

Job Category:



Jackson, Mississippi


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time



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Float Consumer Medication Coordinator

Genoa Healthcare - Jackson, Mississippi

Posted: 12/9/2018


Genoa Healthcare, LLC. is the leading pharmacy and telepsychiatry provider serving the behavioral health and addiction treatment communities for over 15 years. We are a rapidly growing and successful organization with a nation-wide network of pharmacies and providers. We are guided by our CARE Values. What we do is more than just provide medicine. We change lives for the better. And on the best of days, we help people get their lives back. We love what we do. It’s a privilege. It’s a challenge. It matters


The Float Consumer Medication Coordinator (CMC) will work at various Genoa Healthcare locations as needed, to enroll consumers and educate them on the Genoa Healthcare medication coordination and compliance services.


Locations that will be covered by the Floater are in AR, LA, MS and AL in various cities.  High volume of travel.


Must be very organized, eager to help our consumers, adapt well to change, motivated, able to travel (overnight stays required and paid by Genoa) general computer skills (Outlook/Word), and able to grow the business. 


Ideal candidate has a Medical background, Pharmacy tech experience OR Mental Health background with a strong understanding of prescriptions.


Daily communication with mentally ill patients, building relationships with clinic staff and consumers with an eagerness to problem solve any issues that arise.


Outgoing and friendly personality is required to provide special care to our consumers. Marketing pharmacy Rx services is a daily task.


Hours are M-F / 8-5 and includes benefits ! No evening or weekend work. 7 Paid holidays and 12 PTO days first year of employment.


Background check and drug test required prior to employment.


When you apply, please make sure that your resume is updated with your current job and also has your correct email and cell phone # so I can reach out to you.


Major Duties & Responsibilities:


  • Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
  • Recruit and enroll consumers utilizing enrollment forms and copy the consumer’s insurance card.
  • Facilitate the collection of prescriptions to be faxed to the pharmacy for dispensing.
  • Ensure all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
  • Assist consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions.
  • Assist clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed.
  • Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
  • Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
  • May include Phlebotomy for consumers receiving Clozapine and other medications via Genoa Healthcare schedule blood draws and sends samples to the appropriate lab as applicable.
  • Medication delivery when needed and appropriate and where applicable and allowed by law.
  • Check for expiration dates (both on consumer’s medications as well as house account products/standing order meds) where applicable and allowed by law
  • Ensure that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc)
  • Check for discrepancies (dose changes, discontinued medications, etc) in clinics EMHR vs Pharmacy System where applicable and allowed by law. 
  • Take back expired or discontinued medications for destruction (as long as they are clearly labeled by a pharmacy) where applicable and allowed by law
  • Reliable transportation and valid driver’s license is required

Educational or Skills Requirements:

  • Must be licensed Pharmacy Technician or Medical Assistant
  • PTCB Certification preferred but not required
  • Candidates for the position will be subject to a standard reference and background check.
  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  • Knowledge of Microsoft Office and telephone protocol.
  • Duties require professional verbal and written communication skills.
  • Excellent organizations skills

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