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About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Healthcare

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Patient Care Coordinator - Dallas, TX

UHG - Dallas, Texas

Posted: 11/12/2018

Monday - Friday 8am to 5pm with excellent benefits including 3 1/2 weeks of PTO and 8 paid holidays per year

 

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)  

  

The Focus Group Population Health Coordinator performs a variety of patient related activities to assist physician office personal and the care management team, including contacting patients to ensure timely follow-up, address patient needs, and works with market management to reduce total medical cost.
 
Primary Job Responsibilities:
  • Documents all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care and Center for Medicare and Medicaid Services (CMS) regulations
  • Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys / screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients
  • Schedules and coordinates patient transportation, follow-up physician appointments in all applicable markets, as needed
  • Completes timely data entry of in-bound and / or out-bound call contact information into software applications (Claims Database, Trucare, etc.)
  • Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with Care Management staff and Clinic staff
  • Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan and / or MSO policies
  • Call High Risk Members weekly as designated by PCP
  • Maintain accurate utilization scoreboard
  • Assist with Medication Adherence program
  • Verify patients have been seen according to population health stratification list
  • Assist all patients with barriers
  • Ensure appropriate clinical information is communicated when patients are referred to Care Management, Disease Management, Palliative Care, Hospice and Social Work services
  • Performs all other related duties as assigned
  • Complete monthly patient satisfaction surveys

Required Qualifications:
  • High school graduate or GED equivalent
  • 1+ of related experience in a medical setting
  • Basic computer literacy
  • Knowledge of medical terminology
  • Good communication and customer service skills
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease
Preferred Qualifications:
  • Current, nationally recognized Medical Assistant certification or registration
  • Bilingual in Spanish
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
  
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Population Health Coordinator, Dallas, TX, Texas, medical assistant, MA, RMA, CMS, medical secretary, appointment scheduler, patient coordinator, patient care coordinate, appointments

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