Xanterra Travel Collection

Job Category:

Food Service

Country:

United States

Postal Code:

84767

Approximate Salary:

Not Specified

Food & Beverage Server - Tips

Xanterra Travel Collection - Springdale, Utah

Posted: 10/18/2018

Overview

Food & Beverage Server in fast-paced restaurant at Zion Lodge.

Responsibilities
  • Perform all duties toward the goal of providing excellent guest service in an efficient manner.
  • Follow all policy, procedures and service standards.
  • Respond immediately and professionally to guest service issues and report the situation to the manager on duty.
  • Accurately record and enter all food and beverage items in to the POS system; pick up, garnish, and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout.
  • Knowledge of all menus: Specials, features, food, and beverages.
  • Knowledge of general guest information.
  • Maximize sales by using menu knowledge and suggestive selling techniques.
  • Offer and serve alcoholic beverages while adhering to established Xanterra alcohol policies.
  • Conduct themselves in a professional manner with the awareness that most actions and communications are within guest view.  Ensure a congenial atmosphere for all.
  • Maintain cleanliness of Dining Room and service areas.
  • Complete assigned duties within each shift.
  • Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
Qualifications
  • Server experience in comparable restaurant.
  • Experience lifting, balancing and carrying service trays.
  • Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
  • Ability to communicate effectively with guests, co-workers, and supervisors.
  • Ability to absorb large amounts of information quickly: Service procedures, menus, dining room floor plan, point of sales system.
  • Certification in the appropriate alcohol awareness program is required. Workshops will be provided if not currently certified.
  • Must be able to walk for long periods of time.
  • Must be able to lift and carry 30 pounds.
  • Must be able to bend, stretch and reach for extended periods of time.

 

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