Xanterra Travel Collection

Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

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Front Desk Agent FT

Xanterra Travel Collection - Williams, Arizona

Posted: 11/10/2018


The Guest Service Agent is a full-time year round position responsible for guest registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Maintains positive attitude at all times.
  • Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
  • Register guests in a prompt, efficient and courteous manner.
  • Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
  • Handle guest accounts properly including posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
  • Using proper phone etiquette, answer incoming calls, attending to guest needs quickly and efficiently.
  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
  • Work with Bell staff to assist guests with requests as needed.
  • Adhere to all Xanterra GCR lost and found procedures, PCI, Cash Handling, Safety and Environmental policies.
  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
  • Ability to shift priorities and duties as directed by supervisor.
  • Other duties as assigned

Preferred Qualifications:

  • Previous guest service and cash handling work experience.
  • Experience with computers and Windows type software.


Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed direction).
  • Attention to Detail skills (minimize the risk of error)
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Multi-tasking and prioritization skills
  • Basic math skills.


Employment Conditions:

  • Work safely to prevent on the job accidents and injuries
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • Complete required training programs.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.


Physical Requirements:

  • While performing the duties of this job, the employee is:
  • Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.  
  • Frequently walk and lift or carry up to 10 lbs.
  • Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
  • Will be required to stand long periods of time and to occasionally walk up flights of stairs.

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