Xanterra Travel Collection

Job Category:

Other

Country:

United States

Postal Code:

86023

Approximate Salary:

Not Specified

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Front Desk Supervisor - The Grand Hotel Tusayan, AZ

Xanterra Travel Collection - Grand Canyon, Arizona

Posted: 12/13/2018

Overview

 

The Front Desk Supervisor resolves guest problems to the best of their ability calling on your direct reports when necessary, assist Front Desk Manager and/or Assistant Front Desk Manager in the training of all front desk staff, and is responsible for performing all functions and responsibilities of a Guest Service Agent and Night Audit when needed. 

 

Responsibilities
  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Assist Front Desk Manager and/or Assistant Front Desk Manager in the training of all front desk staff.  Use GSA Training Manual and turn in all appropriate training documentation to H.R. 
  • All functions and responsibilities of a Guest Service Agent and Night Audit when needed. 
  • Assist in monitoring and evaluating performance of all Front desk Staff. 
  • Assist Front Desk Manager and/or Assistant Front Desk Manager in having schedules posted on time.
  • Assist Front Desk Manager and/or Assistant Front Desk Manager in managing labor according to schedule and business levels. 
  • Enforce adherence to lodge standards of appearance and conduct. 
  • Under direction of the Front Desk Manager and/or Assistant Front Desk Manager assists in resolving conflicts & administering consistent disciplinary action when necessary
  • Resolve guest problems to the best of your ability calling on your direct reports when necessary. Never leave a guest unsatisfied. 
  • Assist Front Desk Manager and/or Assistant Front Desk Manager in maintaining stocks of front desk office supplies, registration cards, room keys.  
  • Responsible for the accurate & timely completion of all reports i.e. accident, etc.
  • Knowledgeable in handling all group tours
  • Respond to all audits and accounting requests in a timely fashion.
  • On occasion individuals may be asked to perform functions of a higher or lower skill level.
  • In the absence of the Front Desk Manager and/or Assistant Front Desk Manager, this position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.
  • Other duties as assigned.
Qualifications
  • Possess sufficient experience and technical expertise in all functions of the front desk is preferred.
  • Experience with front office software especially Opera is preferred
  • Ability to train new personnel and maintain an ongoing training program.
  • Ability to deal with diverse guest clientele in a variety of situations.
  • One-year management or lead experience preferably in guest service setting is preferred.
  • Proven written and oral communication skills is preferred.

#CB

 

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