About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Front Office Supervisor- New Pueblo Medicine Clinic - Tucson, AZ

UHG - Green Valley-Arizona, Arizona

Posted: 11/12/2018

At Optum, we share what might be seen as a surprisingly simple goal: making the health system work better for everyone. We look for people who relentlessly push themselves to go farther. For these high performers, a position on a team at Optum, a business of UnitedHealth Group, is a natural fit. We offer more than the talent, resources and can - do culture - we offer a place to improve the lives of others while doing your life’s best work.(sm)

Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)  The Front Office Supervisor plans, supervises,  develops, organizes and motivates the activities of the front office team ensuring the effective and efficient delivery of quality health care.
*Office Location: New Pueblo Medicine Clinic - 6365 E. Tanque Verde Rd. Tucson, AZ*
Primary Responsibilities:
  • Provides coordination of staff coverage and general supervision over the front office team
  • Ensures quality patient interactions and operations in a cost efficient manner
  • Maintains schedules of front office employees work hours and paid time off
  • Meets regularly with Chief Operation Officer and other key stakeholders to facilitate communication between areas, administration and employees
  • Identifies personnel issues and conducts coaching sessions, verbal and written warnings as needed
  • Responsible for daily oversight of all front office staff
  • Stays abreast of changes in practice (such as new procedures or policies) which may require changes in equipment, personnel or training
  • Attends Physician Team meetings
  • Reviews and signs off on all incoming New Patient requests
  • Maintains the quality of all patient interactions, both telephonic and in-person

Required Qualifications:
  • High school education or equivalent experience
  • 5+ years of experience working in a clinical setting (primary care, internal medicine, family practice)
  • 3+ years of experience working in a leadership or management capacity
  • Proficiency with Microsoft Office applications to include Word, Excel, PowerPoint and Outlook
Preferred Qualifications:
  • Associates or Bachelors' Degree
  • Managed care experience in a care coordination role is preferred
  • Call center experience
  • Strong attention to detail
  • Ability to perform in a deadline driven environment
  • Ability to effectively report deficiencies with a recommended solution in oral and / or written form
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
KEYWORDS: Clinic Manager, Practice Manager, Call Center, Managed Care, Customer Service, primary care, internal medicine, family practice, managed care, urgent care, Banner Health, Banner, Optum, United Health Group, Tucson, AZ, Green Valley, AZ, Arizona

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